Job Information
Healthfirst Learning Delivery Specialist in Hybrid, New York
Duties & Responsibilities
Facilitate anddeliverlearningeventstosupport theenterpriseinclusive of all business units.
Serve as subject matter expert (SME) in thedesign and development oflearning contentpartnering with business leaders and the instructional design group.
Assist with maintaining and updating all learning content materials, ensuring they meet state, federal or organizational criteria.
Partner and consult with internal organizations to create and execute training plans
Collaborate and communicate with numerous business units across the enterprise to support and help drive change initiatives across the organization.
Anticipate training development or delivery challenges and work with business owners to identify mitigation strategies.
Manage learning environment to assess, evaluate and communicatelearnercontent/knowledge transfer and skills application.
Complete any learning event logistics tasks and communications to ensure successful delivery and implementation of content.
Stay current onassigned business unitpolicies and procedures.
Utilize all systems and technology to deliver learning,record any data pointsand produce reports as neededassociated with the execution and sustainability for each learning event.
Contribute to the overall success of theLearning organization by identifying ways to continuously improve the learning processand create leaner evaluations that are used to influence current and future offerings.
Lead meaningful change and process effectiveness through continuous focus and improvement.
Act as a subject matter expert for process document creation.
Additional responsibilitiesas assigned.
Minimum Qualifications
High School diploma or GED equivalent from an accredited institution.
Previous work experience as a trainer with emphasis on standard operating procedure based, business process outsourcing and multiple technology systems instruction.
Extensive experience facilitating learning and delivering presentations required
Ability to master subject matter and become a product expert
Ability to communicate with audiences at varying levels
Ability to manage cross-functional projects and deliver on identified milestones, communicating with key stakeholders, and measuring success while acknowledging areas of improvement.
Expertise/willingness to learn latest trends within learning delivery, adult learning principles, organizational development, and related areas.
Proficient with Microsoft Office software applications (i.e. Word, PowerPoint, Excel, Outlook)
Ability to communicate in Englishin writing andverbally.
Ability to work independently,organize, plan, and effectively manage time.
Flexibility to travel to company office locations, vendor sites, and other work locations for onsite learning deliveryup to 50% of job requirement.
Must be able to travel across the Healthfirst service area (Manhattan, Brooklyn, Queens, Bronx, Staten Island, Long Island, Westchester, Mid-Hudson).
Preferred Qualifications
Bachelors degree from an accredited institution, preferred focus study area in Education, Healthcare Administration, Learning and Development or relatable field.
Ideal candidate will have a minimum 5 years of experience in Trainingor Healthcare/Health Plan sales environment.
Experience with Learning Management Systems (LMS).
Facilitation certifications with accredited associations or organizations.
Experience with Medicare Compliance & Regulatory Responsibilities, and Marketing Practices.
License/Certification: Will to be current license holder of Accident & Health, Individual/TBA Agent (LA) or Broker (LB).
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.