Job Information
Sage Cloud Operations Engineer in hybrid, United Kingdom
Cloud Operations Engineer
Job Description:
Take personal accountability for their products so that they remain available, secure and performant
Take the lead during high pressure incident scenarios, balancing technical resolution and stakeholder communication.
Participating in our 24x7 on-call rota
Use technology and knowledge to design and implement solutions and services to simplify customer experience, mitigate risk, improve usability and to impact Sage’s goals
Closely co-ordinate with product delivery teams to ensure that designs, standards, and quality can be implemented improving the customer experience
This role will require you get to know the development team’s world (source control, builds, backlogs, sprints, Agile etc.) but also to bring the development team closer to the operational team's world (Infrastructure, OS, security, scripting, monitoring etc.) working in a true DevOps role.
Research and build knowledge of new & generally available services, new ways to use technologies and changing business processes to gain efficiencies and improve customer experience
Create, maintain, administer, and enhance infrastructure and infrastructure automation, supporting secure and scalable environments to satisfy both operational, governance, product, and customer needs.
Communicate with key stakeholders on planned changes, incidents, and service improvement plans
Monitor applications and systems, identifying issues proactively and mitigating them to improve the customer experience
Enable continuous deployment cycles and on-demand deployment processes
Perform ‘code’ and ‘code/infrastructure’ deployments
Maintain Configuration Management Databases for key services.
Operate to ISO standards and document all processes
Adhere to Sage standards and processes.
Work collaboratively Across team boundaries
Responsibility for working with budgets, identifying potential cost savings, and ensuring these are prioritized. Monitoring of spend across various platforms, identifying gradual increases, ensuring Dev environments remain at optimal spend levels
Key Responsibilities:
Excellent communicator – able to articulate complex technical issues in simple terms when communicating with non-technical audience or Sage business stakeholders
Operating Systems: Windows, Linux &/or MacOS.
Strong analytical, debugging, and problem-solving skills.
Scripting knowledge for task automation (PowerShell, Bash, Ruby, Python).
Experience dealing with multiple teams, multitasking & prioritisation skills.
Proficiency in English language, verbal and written with ability to build relationships and influence
Proficiency/exposure to SRE activities like – Software/System Engineering and Toil reduction
Experience building and maintaining Infrastructure as Code and CI/CD processes
Experience with applications deployed in either AWS or Azure that are using distributed computing, containers, Kubernetes and/or serverless technologies.
Function:
Cloud Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
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Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com.
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/