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JOB REQUIREMENTS: Pivot Point, a Hustisford, WI manufacturer of metal fasteners, is looking to add a Full Customer Service Associate to our team. This Technical Customer Service position would be Monday through Friday 7:30am--4pm. SUMMARY The Customer Service Associate is responsible for selling product to other businesses and industrial establishments by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Receives inquiries from customers by phone, fax, chat, or email about product, price, and/or delivery. Issue standard pricing and advise customer of quantity breaks Issue stock status to customer Gather appropriate information for special quotations and forward to quote department. Issue special quotations to customers upon receipt from quote department. Assist customer in securing samples of products Recommend products to suit application/cost saving alternatives Emphasize salable features of products Recommend auxiliary products Assist customer with technical features of product, provide technical information Ensure customer has latest literature and/or price lists Assess potential and advise Sales Department when necessary Receives new orders from customers by phone, fax or mail. Issue pricing, stock status and lead time if requested Determine if customer is new or existing Secure credit application and other information if new customer Determine if fax and mail orders are confirming or new Accurately enter customer orders into computer system Secure internal part print and customer approval where applicable Computer enter and maintain customer record data, including notes Receives phone calls from customers inquiring about existing orders Issue order status to customer Assist customer in expediting delivery when requested Assist customer in changes to quantity, delivery or shipping methods Ensure appropriate departments are aware of changes to orders Assist customer in resolving order problems and/or complaints Advise customer of constraints affecting our ability to meet requests Investigate returns, pricing errors and defective parts on closed orders Advise customer of resolution to problems and prepare credit/return sheets Documentation Generation - Print and forward order acknowledgement to customers - Enter, print and forward special quotations to customers - ISO involvement as required. Other: Develop general knowledge of products, product capabilities, internal systems and industry, including competitors. Foster teamwork and handshake management with other departments Perform all duties and responsibilities in an accurate and timely manner Build customer rapport and relationship QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) required. 2+ years in Technical Customer Service position, preferably in manufacturing. Strong verbal and written communication skills. Strong computer and attention to detail skills. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://pivotpins.isolvedhire.com/jobs/1165507-237035.html ***** APPLICATION INSTRUCTIONS: Apply Online: https://pivotpins.isolvedhire.com/jobs/1165507-237035.html