Job Information
Sam Houston State University Technician I - Tech Shop Technician I in Huntsville, Texas
Requisition: 202400379S
Occupational Category (Staff Positions Only): Technical/Para-Professional
Hiring Salary: Monthly-Staff
Department: Endpoint Services
General Requirements:
Associates degree in a related field. One year of experience in a related field. Working technical knowledge of current network protocols, operating systems and standards, including Windows, Mac OS, Mobile OS, Microsoft office, printers, basic multimedia systems and e-mail applications is required. Certifications may be required by the department. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position/Usual Duties:
Supports and maintains desktops, mobile devices, and peripherals. Perform installations, diagnostics, repairs, maintenance, and upgrades of all minor hardware and equipment while ensuring optimal workstation performance. Troubleshoot level one and two issues and minor problem areas in a timely and accurate fashion.
Primary Responsibilities (Staff Positions Only):
Responsible for level one and two support of endpoint devices including computer systems. Works as part of a technical support team providing support and consultation pertaining to the configuration, setup, networking, preventative maintenance, security, troubleshooting, inventorying, and repair of endpoint technologies. Accurately identifies and escalates large-scale problems to the proper group(s) for resolution. Helps maintain an inventory of computers and related equipment. Documents instances of hardware failure, repair, installation, and removal. Maintains customized configurations based on various platforms and operating systems. Provides in-person, over-the-phone, email, and/or remote support. Configures equipment for employee use, performs and/or ensures proper installation of cables, operating systems, or appropriate software. Re-installs damaged or deleted software; troubleshoots errors in system operations and initiate repairs. Performs software and hardware modifications and configures media components. Carries out a broad range of service requests by providing information to fulfill requests or enable resolution. Investigates support incidents/requests to provide diagnosis, promotes end-user satisfaction, and escalates unresolved issues as appropriate. Contributes to creation and updating of system documentation & knowledge articles. Performs other related duties as assigned.