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Job Information
Mick George Residential Sales Coordinator in Huntingdon, United Kingdom
Here at the Mick George Group, we are hiring a Residential Sales Coordinator
Monday – Friday between the hours of 7am to 6pm – Saturdays when required.
Role Overview:
The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Day to day answering the phone lines to our residential market, pricing our services, understanding what the works are and cross selling multiple services and products. Ensuring the customer has the ultimate experience where they can, using our systems to efficiently create the quotation, send to the customer and covert to an order.
Responsibilities:
Answering incoming sales calls from existing and new residential customers
Pricing Residential and Construction customers’ sales enquiries using the pricing resources provided.
Taking orders and processing payments for residential customers that you have quoted.
Identify cross-selling and up-selling opportunities and gathering further information on all enquiries.
Offer a high level of customer service, ensuring a positive customer journey.
Tailoring sales approach to suit the customer.
Managing residential online enquiries & skip sales inbox
Responding to emails in a professional and timely manor
Understanding the needs and requirements for the residential market
Entering all quotations into the CRM system, recording notes, and maintaining your individual priority pipeline by continuing contact with the customer
Converting quotations into orders via strong sales knowledge and regular customer contact.
Cross-referencing daily online enquiries created to ensure all cross-selling opportunities are maximised.
Building quick relationships with customers
Undertaking sales/marketing campaigns
Meet KPI’s for Sales campaigns and proactive call outs.
Upholding a high service level across residential phone lines
Managing price increases as and when the business needs
Understanding the portals and encouraging companies to use them.
Feeding back KPI statistics to management on a weekly basis
Working with the Sales Team to pro-actively work through Trade pipeline.
Providing feedback to manager on competitors and market information
Work closely with Sales Supervisor to ensure a joint approach to residential customers and online promotions.
Qualifications/ Experience:
Computer literate & Microsoft Office Skills
Flexibility to get tasks completed as needed with excellent attention to detail.
Ability to work under instruction whilst using own initiative where necessary.
Highly organised with a polite and confident telephone manner
Previous experience within the construction/ aggregates/ waste industry would be advantageous but not essential.
Driven and pro-active individual.
Benefits:
Competitive salary
Company pension
Cycle to work scheme
Company benefit platform
Length of service rewards - enhanced holiday entitlement / access to private healthcare service
Employee assistance programme
The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.
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