Job Information
TEXAS WORKFORCE COMMISSION Workforce Development Spec - Business Service Representative in Houston, Texas
WHO WE ARE:
Texas Workforce Commission connects people with careers across the state. While we are based out of the Employer Engagement 24 Greenway Plaza, 18floor, Houston, TX. We have offices statewide and many of our positions are suitable for teleworking. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.
WHO YOU ARE:
A driven business professional yearning to work closely with Employers and staff to create online job postings that attract the best candidates for a wide array of positions throughout the Gulf Coast with a noble public service mission. You are a self-starting, motivated, industrious individual with strong computer and communication skills who understands the value of accurately entering data in a fast-moving environment.
WHAT YOU WILL DO:
Work as a Business Service Representative in the Employment Services Department located at 24 Greenway Plaza, 18floor, Houston, TX under the direction of the Office Manager.
The Business Service Representative, WDS II-III (Workforce Development Specialist) performs routine to complex (journey-level) employment work. Work involves conducting interviews to assess client needs, disseminating information and facilitating access to workforce development programs, and providing employment counseling services. Works under moderate to general supervision with limited to moderate latitude for the use of initiative and independent judgment.
YOU WILL BE TRUSTED TO:
Assist employers in establishing accounts, using the job matching system (WorkInTexas.com) and amending job posting information.
Establish and maintain positive working relationships with employers to meet their employment needs and expectations by utilizing excellent customer service skills, and maintaining a caring and professional attitude at all times.
Enter job postings in WorklnTexas within established timeframes.
Enter job postings in WorklnTexas in accordance with established Federal, State and Board quality standards and requirements.
Ensure job postings created are clear and concise in order to attract qualified candidates.
Complete and maintain accurate information within internal and external Workforce systems, and job posting reports when documenting assistance provided and outreach made to employers.
Provide other services to employers such as labor market information, technical assistance using WorkInTexas.com, information on additional services from Workforce Solutions, Federal and State employment laws and regulations and information on public tax incentives or credits for employers.
Perform other duties as assigned.
YOU ARE A GREAT FIT WITH:
Intermediate to advanced computer skills including knowledge of Microsoft Windows and Office, desktop applications and Internet/web-based systems; able to learn new software.
Customer service and presentation skills and experience.
Interviewing and job placement experience.
Bilingual in English/Spanish (written and verbal communication).
Good overall written and verbal communication skills.
Writing sample or demonstration of presentation skills may be requested at interview.
YOU QUALIFY WITH:
- WDS II: Two years and six months of full-time qualifying experience in gathering information, interviewing or counseling; the instruction, demonstration, and interpretation of policies in a public or private enterprise; direct social work; eligibility determination; or in workforce development issues and programs and customer service.
OR
WDS III: Three year of full-time qualifying experience in gathering information, interviewing or counseling; instruction, demonstration, and interpretation of policies in a public or private enterprise; direct social work; eligibility determination; customer service; or workforce development i sues and programs.
Both Levels: Fifteen semester hours of accredited college work may be substituted for each six months of the required experience.
YOU GAIN:
A Family Friendly Certified Workplace.
Competitive starting salary: $3,000.00 - $3,700.00/month
Defined Retirement Benefit Plan
Optional 401(k) and 457 accounts
Medical Insurance - Currently, the state pays 100% of the health plan premium for eligible full-time employees and 50% of the premium for their eligible dependents. Eligible part-time employees get a 50% state contribution for themselves and 25% for their dependents. Employees pay the remainder of the premium by paycheck deduction before taxes are withheld.
Paid time off, including time for vacation, sick and family care leave
Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.
VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Employment.pdf
HOW TO APPLY:
-To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or Taleo.
-Applicants must be legally authorized to work for ANY employer in the United States. We will not consider applicants that will need sponsorship now or in the future.
-In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
-A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.