Campus Pride Jobs

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Rice University

Boasting a 300-acre, tree-lined campus in the heart of Houston, Rice University is consistently ranked among the nation's top 20 universities by U.S. News and World Report. We are more than a place of academic excellence and pioneering research-Rice is a vibrant and welcoming community where every faculty, staff, and student is valued and empowered to grow.

Rice is committing to unparalleled excellence as we work to become the premier university in the world for teaching and research. We won't do it like any other institution. We will do it with humanity for the good of humankind. We will do it on a personalized scale as only Rice can.

The Rice Experience is our excellence and culture of care - the close interactions between faculty and students, the interdisciplinary connectedness of our fields of study, the commitment and ownership to Rice and our community. Learn more about Rice University's newly launched ten-year strategic plan Momentous .

At Rice, we share core values-Responsibility, Integrity, Community, and Excellence-that shape our culture and guide how we engage with one another and the world around us. These values define our commitment to fostering an inclusive environment where diversity is embraced, creativity is nurtured, and personal and professional growth is supported.

Join us in building a community where every voice matters and every contribution is celebrated. Here, your work will have a meaningful impact, and you will be part of something extraordinary. Rice seeks a dynamic, constituent-focused contributor to join us as a Technical Analyst.

Rice University Office of Information Technology (OIT)

OIT will provide excellent constituent service, acting as a strategic partner to advance Rice University's priorities and mission of "path-breaking research, unsurpassed teaching, and contribution to the betterment of our world."

IT will fuel innovation at speed across the university by building a culture of trust, using an effective and service-focused operating model, driving seamless experiences, and providing core IT capabilities.

The Campus Technology Services Team

Campus Technology Services provides front-line technology support services to enhance the university's mission and goals related to research, teaching and learning and scholarship. This service is provided through individual consultation and communication with faculty, staff, and students.

Position Summary

The Technical Analyst works alongside experienced team members to provide constituents with support, instruction, and advice on much of Rice's digital environment, including hardware, software, peripherals, and network connectivity. This position serves the Rice University community as an Office of Information Technology (OIT) Campus Technology Services team member.

The ideal candidate is process and service-oriented, proactive and has outstanding time management and organizational skills.

Why You'll Love Working Here:

At Rice University, we believe in the power of people. As a Technical Analyst, you'll have the opportunity to shape a positive and thriving campus climate, influence institutional strategy, and leave a legacy of growth, belonging, and excellence. Join us as we continue to create a dynamic, diverse, and supportive community.

This position is on-site and may offer a hybrid work schedule after a probationary period, combining both in-office and remote work to provide flexibility and support collaboration. Per Rice policy 440 , work arrangements may be subject to change.

This is a full-time, benefits-eligible position. The salary range will start at $50,000, and the potential for higher amount will be commensurate with experience and qualifications. *Exempt (salaried) positions under FLSA are not eligible for overtime.

Minimum Requirements

• Bachelor's Degree
  • In lieu of the education requirement, additional related experience, above and beyond what is required, on an equivalent year-for-year basis may be substituted
• 1 years of related experience
  • In lieu of the experience requirement, additional related education, above and beyond what is required, on an equivalent year-for-year basis may be substituted
• Skilled Required
  • Demonstrated baseline knowledge of computing systems and productivity suites
  • Interpersonal skills
  • Good analytical, collaborative, creative, problem-solving, research, and verbal and written communication skills
  • Ability to train end users

OIT Competency Expectations

Trust Building and Stakeholder Engagement

• Foster trust across the campus by being transparent, reliable, consistent, and solution-oriented in communication and execution. Ensure clear, consistent, and timely communication with all constituents, maintaining a service-oriented mindset and addressing challenges with integrity.

Collaboration and Cross-functional Leadership

• Lead through collaboration, working across departments and with external partners to achieve shared goals. Cultivate strong, collaborative relationships with academic, research, and administrative units to develop and implement IT solutions that enhance institutional success. Establish intentional periodic check-ins to support active collaboration efforts.

Agility and Responsiveness

• Be adaptive and responsive to the dynamic needs of the university community, ensuring swift, effective service delivery. Anticipate challenges and pivot quickly to address issues, focusing on creating seamless and user-friendly experiences.

Operational Excellence and Continuous Improvement

• Maintain a culture of continuous improvement in all IT operations to ensure efficient and effective service delivery. Regularly assess and optimize processes, systems, and technologies to enhance performance, scalability, and user satisfaction.

Preferences

• Experience Preferred
  • Able to think fast, find answers, and respond quickly to customer issues with a polite, empathic, and professional voice and manner.
  • Adaptable to new processes, ways of working, technologies
  • Able to handle unique and sometimes challenging situations
  • Experience working directly with end users
  • Experience working as part of a call center team
  • Experience writing process documentation
• Licenses/Certifications Preferred
  • General PC Hardware
  • Windows
  • Apple
  • JAMF
  • ITIL
  • Networking

Essential Functions

Provides first line of response for requests and resolves basic end-user problems, escalating as appropriate

Maintains a first-class level of customer service, ensuring that all customers are treated efficiently and in a