Job Information
Honeywell Sr Advanced Application Engineer in Houston, Texas
WHY HONEYWELL?
Honeywell changes the way the world works.
For more than 130 years, we have solved the toughest customer challenges through a rare combination of our industrial expertise and our innovations in groundbreaking software and technology, and industry-leading automation.
This perfection is built on a foundation of inclusion, diversity and driving a performance culture that values integrity and ethics.
Are you ready to help us make the future?
ABOUT THE ROLE
Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs.
The primary purpose of this position is to deliver remote support to our premium customers within the HPS Technical support organization, via remote tools and following alert/process monitoring commitments in our A360 contracts. Remote monitoring services are based on Predictive Analysis, Enabled Services, software. Collaborate closely with global colleagues to oversee the installation base and proactively address technical issues identified through our preventive services. Conduct thorough analysis of reactive incidents on-site, identifying root causes to prevent similar incidents in other global sites. Visit to customer locations may be required for Premium support services.
RESPONSIBILITIES
Ability and experience to provide remote support to customers.
Ability to deliver remote support & services remotely and effectively.
Ability to execute Global Technical Assistance Center (GTAC) and other standard audit checklists.
Facilitate issue identification and analysis. Report out to regional stakeholders, work closely with the global team.
Proactively manage and respond to customer questions, issues.
Maintain strong case documentation and follow up with A360 Performance Managers to ensure that technical recommendations effectively resolve customer issues.
Support A360 Performance Managers to enable remote solutions at customer sites making sure the PSC value is consistently demonstrated with each deliverable.
Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the TPS-Experion-DCS product line.
MUST HAVE
Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics.
10+ years of experience in the system engineering, operations, or services support functions within the Industrial automation industry.
WE VALUE
10+years’ experience with Honeywell process control systems.
Customer facing experience
Experience in the industry is preferred
Excellent interpersonal and verbal & written communication skills
Strong continuous improvement mindset, strong leadership impact
Good administration skills
Deliver premium services for all assigned customers.
Maintain proactive and timely communications, providing frequent and informative customer updates.
Individuals who proactively take action to complete tasks on consistent basis.
Individual should be Self-motivated.
Fluent in Spanish is an added advantage
BENEFITS
We offer a full benefits package that includes medical, dental, vision, 401(k), flexible vacation and education assistance. Benefits provided may differ by role and location. Visit benefits.honeywell.com to learn more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.