Job Information
Brookfield Properties Senior Director of Operations in Houston, Texas
Location
Houston - 10720 W. Sam Houston Pkwy North, Suite 150
Business
As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.
We see tomorrow, today. At Brookfield Properties, we’re a fully integrated developer so we know what it takes to go from concept to concrete, from blueprint to building. From vision, experience, resources, and ethics, every day we take these ingredients to partner with our communities, collaborating with the places where we work, customizing developments to meet the neighborhoods’ specific needs, and identifying the highest and best use for each property to create unique and lasting places that bring people together. Learn more (https://www.brookfieldproperties.com/en/our-businesses/development.html) .
If you're ready to be a part of our team, we encourage you to apply.
Job Description
Your Team
Based in Houston, the Senior Director of Operations is responsible for providing strategic leadership to the Construction teams for delivery of up to 300 homes per year. The Senior Director of Operations will be well versed in all facets of residential construction for single family detached and attached for sale and for rent housing. Leadership of community performance will require forecasting, financial strategy, and thoughtful analysis to achieve quarterly and annual business goals. The position will have a keen focus on delivering an exceptional customer experience as measured by Avid surveys of homeowners. Senior Director of Operations will work closely with all other departments to advance new initiatives and construction innovations.
Your Key Deliverables
Operations:
Manage the field activities and processes to produce or forecast:
Cycle Times
Home Completions and Home Closings
Contractor / Vendor / Supplier relationships and determining allocations, bandwidths or risks based on business growth
Land / Lot condition acceptance and coordination with development team
Community presentation, jobsite cleanliness and quality of deliveries
Extras / Job Cost Review meetings and accountability
Customer Service Cost and Timing Controls
Communication / cross collaboration and processes that involve Purchasing, Sales, Marketing or Land
Strategy and Leadership:
Manage Construction and Customer Care team to deliver
Initiatives for cost controls
Initiatives for builder loads and carry
Initiatives for build time reductions
Initiatives for warranty cost tracking and reductions
Initiatives for job cost tracking and reductions
Establish and engage to create processes to improve our customer feedback scores as captured by Avid
Establish and engage in processes around communication, follow up and proper response time for resolving warrantable requests
Establish and engage in processes around New Home Deliveries, New Home Orientation and execution of those meetings with a Customer Focus
Provide strategic relationship to Sales
Communication between departments
Reports to utilize between departments
Community Presentation
Provide Feedback / Insight / Support and Strategy to Purchasing
Work and cultivate lines of communication and collaboration between Operations and Purchasing
Establish processes and lines of communication to review, approve and correct Purchase Orders / Extra Purchase Orders and Take-off Errors
Collaborate on strategies surrounding housing budgets, vendor and trade bandwidth, supply chain issues to produce enhanced operations to the field
Provide strategic relationship and vision to All Company
Strategies, cross departmental communication, process creation and community presentation
Communication with Purchasing on Strategies, cross departmental communication, value engineering and produce development.
Skills to include business plan reporting and forecasting, strategic solutions to provide value, and cost saving recommendations to achieve home delivery on time and at budget.
Endeavor to achieve ongoing improvement to the customer experience in their purchase of a Brookfield home or rental housing.
Serve as member of the senior leadership team where tasks will consist of continual process improvement, new product design and vendor relationship management.
Employee mentorship, engagement and development will be crucial and impactful to our business.
Must Haves
Bachelors degree in construction management or related industry
10-15 years in the field of production residential development
Experience managing multi departments
Strong verbal and written communication skills
Extremely organized and able to handle multiple projects and assignments
Your Opportunity
We are proud to offer our employees what they value most:
Competitive compensation
Excellent extended medical, dental and vision benefits beginning day 1
401(k) matching, vesting begins day 1
Career development programs
Charitable donation matching
Paid Volunteer Hours
Paid parental leave
Family planning assistance including IVF, surrogacy and adoptions options
Wellness and mental health resources
Pet insurance offering
A culture based on our values of Passion, Integrity and Community
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Brookfield Properties participates in the E-Verify process (https://www.e-verify.gov/) to confirm the eligibility of candidates to work in the United States.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 390 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.