Job Information
United Protective Services Security Dispatcher / Security Supervisor - 77046 (STX 1 DIV 2) in Houston, Texas
Security Dispatcher / Security Supervisor - 77046 (STX 1 DIV 2)
Houston, TX, United States of America
$20.00 - $20.00
Back Apply Now
Back
Apply Now
Overview
United Protective Services is the largest regional contract security provider in the state of Texas. We continue to experience unprecedented growth and are looking for career minded security professionals to join our dynamic team. United Protective Services offers a multitude of shift assignments, flexible schedules and a management team that cares about their employees as much as they care about their clients. If you are looking for an outstanding opportunity that provides stability, career advancement and job satisfaction, we would like to talk with you.
Job Skills / Requirements
We are looking for a customer-oriented Dispatcher. A Dispatcher/Customer Service representative, or CSC Operator, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSC Operators are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to CSC Operators. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, efficiently dispatch security personnel to the locations where needed throughout the complex, and maintain high customer satisfaction.
Responsibilities
Manage high volumes of incoming calls
Manage high volumes of radio traffic
Generate emails
Identify and assess customers’ needs
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
MUST HAVE 3 YEARS OF DISPATCHER EXPERENCE!!
Pay Rate: Discuss in Interview
Hours: OPEN
Monday: 8:00am - 5:00pm
Tuesday : 8:00am - 5:00pm
Wednesday : 8:00am - 5:00pm
Thursday :8:00am - 5:00pm
Friday : 8:00am - 5:00pm
Saturday : Off
Sunday : Off
Additional Information / Benefits
United Protective Services License:Texas B-12854
4246 Equal Opportunity Employer
Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation
This job reports to the Account Manager
This is a Full-Time position 2nd Shift, 3rd Shift.
Number of Openings for this position: 1
Back Apply Now
Back
Apply Now