Job Information
Inframark, LLC Rate and Audit Administrator II in Houston, Texas
Job Description
JOB FUNCTION/ PURPOSE
The Rate and Audit Administrator II performs the contractual execution of the rate orders and assists in the development and modification of new or existing rate orders. Audits billing information and supports the accuracy and efficiency of the billing process. Updates and maintains rate order information on company websites. Assists External Auditors with Special Requests. Helps develop and implement protocols for increased team efficiency.
PRIMARY RESPONSIBILITIES
Review and implement rates into billing system.
Update billing rate order changes into company website.
Process new rate orders and audit rate order updates to ensure accuracy.
Update annual rate changes.
Reviews and Audits commercial accounts in the utility billing system.
Assists with on-boarding new districts into our utility billing system and databases and creates rate codes for new tapping districts.
Review and update welcome packets when any updates occur such as rates, location changes, and payment option updates.
Calculate commercial deposits and perform annual commercial deposit reviews.
Performs internal district audits, ie. grease trap, garbage, ESFCs.
Perform other duties as assigned by the Manager.
QUALIFICATIONS:
EDUCATION, EXPERIENCE, AND SKILLS
Education/Experience : High School diploma required. Minimum 4 years of rate and audit experience within the water utility industry.
Licenses/Certifications:
Technical : Intermediate proficiency with Microsoft Office applications (Outlook, Word, and Excel).
Communication : Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback. Promotes a culture of diversity, respect & accountability.
Problem Solving & Quality : Pays attention to detail. Identifies & solves complex issues.
Managing For Results : Follows all company policies & SOPs. Balances competing priorities, scheduling issues & deadlines. Delivers effective feedback.
Leadership & Initiative : Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for development. Trains, coaches & mentors others. Champions change.
PHYSICAL DEMANDS
The work environment is characteristic of an office environment: sitting, standing, walking, bending, and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.
TRAVEL
None
Requirements
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.