Job Information
SCI Shared Resources, LLC Purchasing Card Business Analyst in Houston, Texas
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Responsible for overseeing activities of the company’s purchasing card program which include the purchasing card helpdesk, maintaining and troubleshooting the purchasing card portal as well as developing reports to analyze card activity.
JOB RESPONSIBILITIES
Manage the purchasing card help desk (phone/email/mail) and ensuring response timeliness and accuracy for company cardholder inquiries
Provide internal customer support for the end-to-end purchasing card program which includes customer inquiry ticket monitoring and resolution
Manage tasks through the automated purchasing card program request portal and making sure it’s operating effectively and efficiently
Troubleshooting purchasing card request portal process and solution for bugs
Works with bank provider on industry trends and card program strategic initiatives
Develops reports that analyze cardholder data and trends
Updates and enforces the purchasing card program policy
Creates communications for cardholders and conducts training sessions
Assist accounts payable with the virtual card program
Assist with developing and distributing various purchasing card program reports
Analyze purchase card data to provide opportunities for improvement
Assist with developing training guides and FAQ documents
Assist with purchasing card approval module processes
Assist with cardholder purchase data auditing
Assist with special projects as needed
MINIMUM Requirements
Education
- Bachelor degree in Business or a related discipline
Experience
- Three (3) years of corporate credit card program or customer service experience for medium to large size (2000+ card) programs
Knowledge, Skills and Abilities
Exemplary customer service skills, oral, and written communications
Strong skills in Microsoft Excel, Word and PowerPoint
Advanced technical skills with ability to work in multiple systems
Ability to pro-actively collect data and analyze that data to support purchasing card program goals
Ability to successfully manage multiple reporting requests in a deadline-driven environment
Intermediate analytical and investigative skills
Work CONDITIONS
When considering the work hours associated with this job, the following factors may apply:
Work Environment
Work indoors during all seasons and weather conditions
Standard business dress required
Work Postures
- Sitting continuously for many hours per day, up to 6 hours per day
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
- Working beyond “standard” hours as the need arises
Postal Code: 77019
Category (Portal Searching): Logistics
Job Location: US-TX - Houston
Job Profile ID: C00935
Time Type: Full time
Location Name: SCI Corporate Office