Job Information
Performance Food Group IT Production Operations Support Technician in Houston, Texas
107968BR
Job Title:
IT Production Operations Support Technician
Location:
CM Houston, TX (2547)
Job Description:
We Deliver the Goods:
Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
Growth opportunities performing essential work to support America’s food distribution system
Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Details:
Pay: $19.50 - 27.00 per hour, depending on experience
Work Schedule: Sunday through Thursday, 8:00AM - 5:00PM
Location: This position is onsite for training at the Houston OpCo {6855 Business Park Dr., Houston, TX 77041} and has potential of transitioning to 1 day work from home post-training depending on business needs and supervisor discretion
Position Scope:
The Production Operations Support Technician position is a professional‐level position responsible for overseeing the data processing operations and technology support at Core‐Mark facilities across the United States and Canada. As an integral part of Core‐Mark’s Information Technology group, this full‐time permanent position enables efficient IT operational workflow services in support of 24x7 operations.
The IT Production Operations group emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals. In this role you will be part of a dynamic and collaborative team spread across the United States and Canada. We are a family that supports each other and brings out the best of all through knowledge sharing, fun, and camaraderie. Flexibility can be provided for a hybrid work environment with partial work from home.
Primary Responsibilities:
Performs regular, daily tasks critical to the workflow of Core-Mark operations for multiple facilities using an internally developed WMS application.
Supports internal Core-Mark technology solutions, including Windows and LINUX based applications.
Hands on and remote hardware support of devices such as printers, PCs, mobile barcode scanners, network equipment, and thin client terminals.
Interfaces with 3rd party support vendors such as telecom companies, and contracted maintenance providers.
Works collaboratively with other support teams in the IT organization.
Works collaboratively with business stakeholders in problem resolution and solutioning.
Contributes to company and IT department tasks, projects, training opportunities, and other initiatives.
Performs other related duties as assigned.
Desired Skills:
Experience in learning and taking ownership of unfamiliar technology solutions.
Understanding of problem resolution methodologies and root-cause analysis.
Understanding of crisis escalation protocols.
Strong communication skills, both written and verbal.
Flexibility to occasionally work alternate shifts for training purposes.
Availability for infrequent after-hours support in crisis situations requiring local presence.
Req Number:
107968BR
Address Line 1:
6855 Business Park Dr.
Job Location:
Houston, Texas (TX)
Shift:
1st Shift
Full Time / Part Time:
Full Time
EEO Statement:
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (http://pfgc.com/Policy) ; (2) the "EEO is the Law" poster (http://pfgc.com/Poster) and supplement (http://pfgc.com/Supplement) ; and (3) the Pay Transparency Policy Statement (http://pfgc.com/PayTransparency) .
Required Qualifications:
• 2+ years of experience as a computer operator, technical support professional, or call center analyst.
• Proficiency with Microsoft Office applications.
• Familiarity with end-user support, both local and remote.
• Knowledge of IT ticket handling systems.
Division:
Core-Mark
Job Category:
Information Systems
Preferred Qualifications:
• 3+ years of experience as a computer operator, technical support professional, or call center analyst
• Post-secondary diploma or degree in computer/networking systems, a related field of study, or equivalent experience
• Familiarity with IBM iSeries systems
• Familiarity with Atlassian Jira
• Availability for potential travel
State:
Texas
Company Description:
Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America — offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.
Benefits:
Click Here for Benefits Information (https://pfgc.com/Careers.aspx#benefits)