Job Information
Robert Half Help Desk Analyst in Houston, Texas
Description We are seeking a Help Desk Analyst in the transport industry, based in Houston, Texas. This role offers a short term contract employment opportunity in which you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This role involves a high degree of interaction with our customers and requires strong problem-solving skills and excellent communication.
Responsibilities
• Acting as the first point of contact for all computer and system related concerns from clients or other employees
• Analyzing, troubleshooting, and diagnosing hardware problems during in-person meetings with clients
• Resolving technical issues related to network interruptions
• Installing and configuring computer systems and applications within the company
• Completing detailed reports listing requests for technical assistance, the steps taken to resolve them, and the specific dates and individuals involved
• Assisting management in creating training materials pertaining to computer troubleshooting and usage
• Organizing and filing documentation pertaining to warranties and instructional guides for computer hardware
• Maintaining a working log detailing all required system updates, as well as the date of completion
• Prioritizing and managing several milestones and projects efficiently
• Utilizing your skills in Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, and Deskside Support to enhance your performance and contribute to our team. Requirements • Proficiency in Citrix Technologies
• Solid understanding and experience with databases
• Familiarity with EO/IR systems
• Experience with Lotus Notes
• Proficiency in Microsoft Suite
• Knowledge of Active Directory
• Ability to troubleshoot computer hardware issues
• Experience in Configuration Management
• Prior experience in Deskside Support
• Knowledge of Desktop Hardware
• Experience in the Transport industry
• Previous experience as a Help Desk Analyst
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment
• Strong organizational and multitasking abilities
• Ability to work independently and as part of a team
• Willingness to stay updated on the latest industry technologies and trends. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .