Job Information
Xylem Expert Field Service Technician in Houston, Texas
Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
We’re Hiring for an Expert Field Service Technician!
If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!
Position Summary:
The Expert Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers. This role is open to all qualified candidates in the United States.
Core Responsibilities:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
· Create and maintain safe working environment and culture within the organization
· Take care of company property
· Demonstrates high impact culture through innovation, accountability and empowerment
· Must be able to function in a team environment
· Usually works with little to no supervision
· Works independently and has ability to lead/coach/guide/motivate
Travel Requirements:
· Some travel required
· 60%-80% travel depending on division & location (overnight stays, away from home)
Qualifications:
Education Requirements
· HS diploma or equivalent
Preferred:
· Technical Certificate, Degree or Industry Specific License(s)
Experience Requirements:
· Able to pass background check & pre-employment drug screen
· Construction background highly preferred
· Clean driving record
· Work experience preferred
· 3 to 7 years of technical work experience
Skill Requirements:
· Civil and/or mechanical experience depending on business unit;
· Work without direct supervision and provides coaching/training to junior-level technicians
· Technically sound
· Experience with Microsoft Office
· Must have customer service experience
· Demonstrates critical thinking and complex troubleshooting ability
· Synthesizes technical information and communicates it clearly
· Derives insight from customer experience to produce outcomes and solve complex problems often in novel and unexpected ways
What we offer:
Health, Dental and Vision insurance available on your 1st day of employment
Generous retirement savings plan
Generous PTO package and paid holidays
Career progression and development plans
Company wellness, rewards and recognition, and employee discount programs
Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions
Salary range:
$54,000.00 - $86,500.00
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation