Job Information
The City of Houston Director of Constituent Services (Council Administrative Assistant - EXE LEV) in Houston, Texas
Director of Constituent Services (Council Administrative Assistant - EXE LEV)
Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4558143)
Apply
Director of Constituent Services (Council Administrative Assistant - EXE LEV)
Salary
$52,000.00 - $58,000.00 Annually
Location
900 Bagby-City Hall Annex
Job Type
Executive Level
Job Number
34438
Department
City Council
Opening Date
06/26/2024
Description
Benefits
Questions
POSITION OVERVIEW
PN#34438: Director of Constituent Services (Council Administrative Assistant - EXE LEV)
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Office of Council Member Joaquin Martinez, District i
Council Member Joaquin Martinez is looking for a dedicated and detail-oriented team member to serve as Director of Constituent Services for the District i Office of Houston City Council. You will have the opportunity to work in a tight-knit office representing many of Houston’s most historic and dynamic neighborhoods. You will also have the opportunity to engage with community leaders, advocates, and government officials across the District and broader City of Houston
The Role
The constituent services director will be responsible for managing day-to-day constituent calls. This position will handle service calls, log cases in the city’s case management system, and ensure cases are tracked and addressed in a timely manner. This position will be responsible for attending evening community meetings and weekend functions as needed. The ideal candidate will have 2-3 years of constituent or customer service experience, be familiar with case management systems, and be customer service oriented.
Working Conditions
Requires work during regular office hours and some nights and weekends to attend neighborhood meetings and special events.
MINIMUM REQUIREMENTS
EDUCATION REQUIREMENTS
Skilled knowledge of grammar, spelling, punctuation; skilled use of computer applications and search engines; basic knowledge of simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
One year of administrative experience is required.
LICENSE REQUIREMENTS
None
PREFERENCES
Preferences will be given to those with the following skill sets:
Knowledge of scheduling and calendar management.
Experience drafting talking points, memos, or other written work products.
Familiarity with City of Houston operations and procedures.
Knowledge of current issues and stakeholders in the District.
Highly organized with the ability to manage a high volume of scheduling requests and a dynamic calendar.
Proactive in promptly identifying and managing a variety of tasks
Familiarity with crafting talking points and/or memos.
Working collaboratively with a small but dynamic team to coordinate problem solving in a variety of challenging situations.
Commitment to public service.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test
SAFETY IMPACT POSITION NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 20
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-6027.
If you need special services or accommodations, call (832) 393-6027. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE - EQUAL OPPORTUNITY EMPLOYER:
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
Which best describes your education?
High School Diploma
Associate Degree
Bachelor's Degree
Master's Degree or Beyond
None of the Above
03
Which best describes your administrative experience?
Less than 1 year of experience
1 year of experience
2 years of experience
3 years of experience
4 years of experience
5 or more years of experience
I have no administrative experience
04
What best describes your experience with case management system, and ensure cases are tracked and addressed in a timely manner?
Less than 1 year of experience
1 year to less than 2 years of experience
2 years to less than 3 years of experience
3 years to less than 4 years of experience
4 years to less than 5 years of experience
5 or more years of experience
I have no experience with social media platforms as it pertains to crafting messaging materials
05
If you have experience with case management system, and ensure cases are tracked and addressed in a timely manner, please briefly describe your experience.
06
What best describes your experience in media relations such as pitching stories and vetting media inquiries?
Less than 1 year of experience
1 year to less than 2 years of experience
2 years to less than 3 years of experience
3 years to less than 4 years of experience
4 years to less than 5 years of experience
5 or more years of experience
I have no experience in media relations such as pitching stories and vetting media inquiries
07
Please indicate your level of proficiency in Microsoft Office products (Word, Access, Excel, PowerPoint, Outlook).
BEGINNER: Perform daily word processing tasks in Word, enter correct data, create a database, import data from Excel in Access, format cells, rows and columns in Excel, create a PowerPoint presentation file with a title slide, bullet points and place in slide loop mode; creates a new e-mail message, checking e-mail in Outlook
INTERMEDIATE: Basic formatting and create a variety of templates, mail merges in Word; create primary key to associate data between multiple tables, create a select query in Access; create, modify, and format charts, use graphic objects to enhance worksheets & charts in Excel; add special affects to presentation (design and animation) in PowerPoint; reply, forward, print and delete an e-mail message in Outlook.
ADVANCED: Manage table data, sort and filter merges in Word, create a split form and report and back up your databases in Access; use the filter and formula functions to manipulate data in Excel; transition presentation slides, link Excel charts to presentation and add voice in PowerPoint; delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.
EXPERT: Produce table of contents, footnotes, endnotes, bookmarks in Word, manage Macro commands, and manage database objects in Access, use advance formula functions (Vlookup, IF, IS) manage macro commands, group rows in Excel; publish presentation online, embed objects into presentation in PowerPoint; managing multiple calendars, set rules for incoming mail, create subfolders for mail to be placed in Outlook.
I have no experience in working with Microsoft Office Products
08
Which describe your professional skillset or experience? (Please check all that apply)
Highly organized with the ability to manage a high volume of scheduling requests and a dynamic calendar
Proactive in promptly identifying and managing a variety of tasks
Familiarity with crafting talking points and/or memos
Working collaboratively with a small but dynamic team to coordinate problem solving in a variety of challenging situations
Commitment to public service
Familiarity with City of Houston operations and procedures
Knowledge of current issues and stakeholders in the District.
None of the above
09
If you answered "yes" to the above question, please describe the project in detail.
10
This position will require work during regular office hours as well as up to several evenings weekly and some weekends to attend neighborhood meetings and special events. Are you available to work some nights and weekends?
Yes
No
Required Question