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Customer Service Clerk

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Customer Service Clerk

Salary

$15.45 - $21.25 Hourly

Location

1200 Travis

Job Type

Full Time

Job Number

34414

Department

HOUSTON POLICE DEPARTMENT

Opening Date

06/26/2024

Closing Date

7/2/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Job Classification: CUSTOMER SERVICE CLERK

Posting Number: PN# 34414

Department: HOUSTON POLICE

Division: RISK MANAGEMENT

Reporting Location: 1002 WASHINGTON AVE.

Workdays & Hours: MONDAY – FRIDAY; 8 AM – 4 PM*

*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:

Provides clerical/administrative support to ensure quality customer service assistance. Responds to routine customer requests or inquiries received by mail, telephone, e-mail and personal contact.

RESPONSIBILITIES:

• Performs basic research and gathers necessary information to resolve routine customer problems and respond to inquiries via mail, telephone, e-mail and personal contact. Communicates findings to customers. Refers non-routine problems to supervisor.

• Performs data entry activities to update customer records within authorized limits.

• Receives and verifies completeness and accuracy of requests from customers; processes requests and work orders utilizing a computer terminal and/or tracking system.

• Provides information about City services, ordinances, policies, procedures and pricing.

• May act as a backup to a customer service section and an administrative support section.

• May process work orders/requests and make changes to update customer account information.

• May gather or collect information to generate reports, activity logs, etc. Performs other duties as assigned.

• All duties and responsibilities may not be included in the above job descriptions.

  WORKING CONDITIONS:

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required.

There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

“Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required.”

If applicable, the applicant’s past performance evaluations, past and present supervisory recommendations, and/or Internal Affairs complaint history will be reviewed and considered.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:

Six months of clerical/customer service experience are required.

LICENSE REQUIREMENTS:

None

PREFERENCES

Preference shall be given to eligible candidates who have current or recent experience using TVRMS and/or RMS

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED:

Department may administer skills assessment test.

SAFETY IMPACT POSITION: NO

SALARY INFORMATION:

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

Pay Grade 10

APPLICATION PROCEDURES:

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (713-308-1228).

If you need special services or accommodations, call (713-308-1228). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE – Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

What is the highest level of education you have obtained?

• Less than a High School Diploma/GED

• High School Diploma/GED

  02

  How many months of clerical/customer service work experience do you have?

• Less than 6 months

• 6 to less than 9 months

• 9 to less than 12 months

• 12 or more months

  03

  Do you have a minimum of six months of verifiable clerical/customer service experience?

• Yes

• No

  04

  Are you able to provide 10 years of "verifiable" work experience if selected for the position?

• Yes

• No

  05

  Select the years of experience you have using RMS.

• None

• Less than 1 year

• At least 1 year, but less than 2 years

• At least 2 years but less than 3 years

• 3 or more years

  06

  Provide specific details about your experience using RMS in a law enforcement agency. If none, enter NA.

  07

  Select the years of experience you have using TVRMS.

• None

• Less than 1 year

• At least 1 year but less than 2 years

• At least 2 years but less than 3 years

• 3 or more years

  08

  Provide specific details about your experience using TVRMS in a law enforcement agency. If none, enter NA.

  09

  Select the years of experience you have validating stolen items.

• None

• Less than 1 year

• At least 1 year but less than 2 years

• At least 2 years but less than 3 years

• 3 or more years

  10

  Provide specific details about validating stolen items in a law enforcement setting. If none, enter NA.

  11

  Provide your own definition of customer service excellence in less than 100 words.

  12

  Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  Required Question