Job Information
Robert Half Ambulatory Service Representative II in Houston, Texas
Description Ambulatory Service Representative II
Immediate opening for Ambulatory Service Representative II Bilingual Preferred
The duties of the Ambulatory Service Representative will include:
-Performs patient registration procedures and ensures that all necessary patient forms are provided and filled out for the clinic visit.
-Communicates with patient staff and providers regarding patient arrivals delays and clinic processes.
-Verifies insurance benefits and identifies correct plan codes that drive reimbursement (i.e. Capitated allowance vs. per diem or discount of charges.).
-Enters batches and reconciles TCH charges daily.
-Schedules new or follow up appointments for patients and confirms patient appointments verifying patient demographics and insurance information.
-Schedules ancillary appointments diagnostic tests and follow up appointments per provider orders/requisitions.
-Ensures that interpreter services are available for patients as needed.
-Responds to customer questions with prompt information and /or service related to appointment status wait time or unanticipated problems while being culturally sensitive.
-Performs other duties and provides basic office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying faxing mailing and filing documents; and collecting and distributing mail.
-Serves in key role to assure most efficient patient throughput in exam rooms.
Minimum Requirements for Ambulatory Service Representative are:
2+ years of experience in a medical office setting using EMR and Microsoft applications.
Bilingual – English and Spanish
High school diploma with two (2) years of experience providing excellent customer service in a medical office setting with pediatric experience.
Knowledge of medical terminology insurance terminology and customer service.
Must have the ability to communicate effectively both oral and written forms; possess good interpersonal skills organization and problem-solving skills and good time management skills.
Must be able to provide excellent customer service skills operate a personal computer and software efficiently and operate general clinic equipment. Requirements Customer Service, Office Functions, Planning, Procedures, Schedule Appointments, Insurance, About Time, Workstation Support, Medical Coverage, Benefit Functions, Correspondence, English Language, Clinical Trial Operations, Spanish Language, Time Management, HealthCare.gov, Interpersonal Skills, Distribute Faxes, Reimbursements, Computer Skills, Medical Terminology, Requisitions, Distribute Incoming Mail, 401k - RRSP Administration, Dental
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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