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VALLEN Supervisor Customer Service Integrated in HORICON, Wisconsin

JOB REQUIREMENTS: Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen\'s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates. Your Benefits at Vallen: Medical, Dental, Vision Paid time off (vacation, holidays, sick days) 401K with discretionary company match - (US positions only) Employer-paid Basic Life for Employee, Spouse, and Dependents Employer-paid Short-Term and Long-Term Disability Health Care and Dependent Care Flexible Spending Accounts Vitality Wellness Program Employee Assistance Program Employee Resource Groups for networking and team building Tuition Reimbursement Program Employee Referral Program Safety Shoe and Safety Glasses reimbursement Employee Discounts through BenefitHub Advancement Opportunity. Position Summary: Vallen\'s Supervisor Inside Sales (Customer Service Supervisor) is a staff management position that assists Customer Service Manager with supervisory responsibilities for all remote and physically present associates that they have responsibility for by performing the following duties personally or through delegation to associates. Essential Job Duties and Responsibilities: Associate Management Carries out supervisory responsibilities under the organization\'s policies and applicable laws. Directly supervises associates including interviewing, hiring, and training employees; planning, assigning, and directing work. Appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Develops associate\'s skills and encourages growth Provide training on required systems Provide training for product and all technical competency Develop/establish a motivating environment Develop and deploy succession planning Ensure compliance to variable pay plans Conduct annual performance of all direct reports Performance Sales Assists with managing sales, margin, and production budgets and forecasts Assists with managing Inside Sales staff performance Assists with managing pricing matrices and approval of all overrides Provide monthly / quarterly performance reports Drive digital utilization Service Assists with resolving customer complaints immediately Assists with monitoring segment performance through working of daily, weekly, monthly required reports Assists with ensuring compliance to service KPI Goals Working Capital Assists with managing company... For full info follow application link. Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0CEC8CDA4CC6479E

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