Jennie Stuart Medical Center, Inc. Neurology Patient Service Representative-Full Time in Hopkinsville, Kentucky
Mandatory COVID-19 guideline:
As of March 15th, 2022, all onsite JSH employees must have received the necessary doses to complete the COVID-19 vaccine series (i.e., one dose of a single-dose vaccine or all doses of a multiple vaccine series) or have been granted a qualifying exemption, or are identified as having a temporary delay as recommended by the CDC. New hires also will be required to comply with this requirement before working onsite at any JSH facility.
Welcomes patients and visitors in person or on the telephone by providing quality customer service, answering or referring inquiries. Registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient / family, office staff and the medical staff. Participates in performance improvement activities.
Welcoming patients and visitors.
Answering and referring inquiries.
Telephone: Answers telephone, processes call, takes incoming messages and distributes appropriately. Route calls to appropriate staff. Returns all messages in a timely manner.
Maintaining communication between medical staff, administrative staff, and / or patient / families.
Facilitates request for medical and administrative needs.
Scans and uploads patient paper documents.
Sorting and distributing incoming mail in either electronic or paper format
Obtains insurance information on patients and approval for all services.
Collects co-pays / deductible and outstanding balances.
Balances and keeps track of cash box.
Tracks money collected and verifies total against receipt sheet daily.
Maintains the front office and lobby areas to insure cleanliness and order.
Contributes to the overall cleanliness and appearance of your personal work space and department.
Monitors office supply levels and requests when needed.
Monitors office equipment and make service request as needed.
Minimum Education: High School education or G.E.D equivalent
Work Experience: Previous experience in medical practice is preferred
Required License/ Certification/Registration: None
Basic Knowledge of Medical Terminology
Word Processing / Computer
Strong customer service
Attention to Detail
Professionalism / Positive Attitude