Job Information
Hawaiian Electric Manager, Operations Application Services in Honolulu, Hawaii
Manager, Operations Application Services
Date:Jun 27, 2024
Location: Honolulu, Hawaii (HI), US, 96813
Company: hawaiianel
We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.
Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.
Posting End Date: at 11:59PM HST
BRIEF POSTING DESCRIPTION:
The P EG OPERATIONS APPLICATION SRVS Department of the P SOFTWARE APPLICATION SVCS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Manager Supervisor)
JOB FUNCTION:
Directs the IT Operations Application Services department in the development, implementation, integration and support of the company’s Electrical Operations and Online Communication Technical Applications (including Geospatial Information Systems (GIS), , Web and Enterprise Content Management systems (Heco.com/Infohana), SharePoint, Demand Response Management Systems (DRMS), Meter Data Management Systems (MDMS), Command Center (CC), Service Now, .Net custom build and other related technical systems) to meet the company’s business objectives. Responsible for technical application portfolio management including application lifecycle management and planning, in conjunction with IT program stakeholders and governing bodies. Responsible for implementing and maintaining appropriate development standards & methodologies and ensuring performance measurement plans are in place. Facilitates the IT Governance process for the related technical application programs.
ESSENTIAL FUNCTIONS:
Directs overall IT technical application portfolio activities to develop and maintain IT systems and applications that meet company/customer needs. Directs preparation and administration of IT technical application development and maintenance forecasts/budgets and cost-containment plans. These responsibilities require:
active communications with IT business solutions consulting and IT program stakeholders regarding short and long-term demand side requirements;
collaboration on new project formation requirements with the IT Project Management Office about supply side delivery, including evaluation of external consulting and contracting requirements;
collaboration with the Principal IT Architect and other ITS sections to develop long-range strategies that ensure the Company/Departments’ goals/objectives and tactical needs are met.
Oversees development work/project teams by setting overall direction and structures; establishing, communicating, and monitoring effectiveness of guidelines and standards; and collaborating/coordinating with the ITS Project Management Office Director and project managers.
Develops, manages, and coordinates processes to maintain technical application support systems, including:
research and selection of appropriate development and maintenance standards, tools and methodologies; education and training for technical application support staff and project managers;
technical systems & application life-cycle management reviews, including acquire vs. build analysis and sourcing evaluation;
ongoing review of development, implementation, and support processes to optimize resources (minimize maintenance costs and ensure priority to highest value development); evaluation of quick-delivery techniques and methods.
Oversees technical application support performance management and implements necessary programs and tools to introduce and manage development metrics and continuous improvement processes.
Administers personnel matters including performance development & evaluation, employee achievement recognition, hiring and disciplinary actions. Ensures safety and training of personnel.
Serves as a consultant/advisor to the ITS manager, the other ITS section directors and IT Program stakeholders regarding technical application support services and methodologies.
Forecasts, monitors and controls expenses associated with the Technical Application Support section, external alliances and acquired services.
Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.
BASIC QUALIFICATIONS:
Knowledge Requirements
Thorough knowledge of information technology systems and services, including multi-tiered, and internet/web technology and applications.
Working knowledge of Geospatial Information Systems.
Working knowledge of UNIX and Windows operating system concepts and operation and mainframe hardware, including peripheral and data communication equipment.
Working knowledge of business principles and practices including preparation of business case analyses, preparation of requests for proposal, contract negotiation, and contract administration.
Working knowledge of personal computers and related software applications such as spreadsheets, word processing, presentations, etc.
Working knowledge of corporate planning, budgeting, and forecasting systems and procedures.
Working knowledge of utility business, business and/or engineering principles & practices
A Bachelor’s or Master’s degree in engineering, information science, business or an equivalent is highly desirable.
Skills Requirements
Basic proficiency in one or more development languages (e.g., C/C++/C-sharp, Java, , ABAP), project/program life-cycle management skills (e.g., SDLC, Prototyping, Project Management), and database development (e.g., RDBMS).
Demonstrated leadership skills including effective written, oral, listening, presentation and interpersonal skills in order to work effectively with all levels of the company and with outside contractors, consultants, governmental agencies, community groups, customers, and business allies.
Strong analytical, organizational and conceptual skills to simultaneously manage a variety of projects, programs and assignments.
Ability to remain flexible in a demanding and sometimes ambiguous work environment, and to adapt to rapidly changing priorities.
Demonstrated presentation and platform skills to conduct and facilitate briefings and high-level meetings.
Ability to lead team-building and develop work group.
Demonstrated interpersonal skills to handle confrontational, difficult and sensitive issues. Ability to handle such issues with professionalism while using tact, courtesy and discretion.
Demonstrated in-depth analytical and administrative skills required for such tasks as preparing, monitoring and analyzing forecasts; preparing performance appraisals and conducting interviews; and carrying out Company/Department policies and procedures.
Serve as a role model of customer service skills and develop skills in direct reports.
Experience Requirements
Multiple (5-7) years experience in a multi-functional service organization, involving IT planning, program management, and oversight of small to large scale systems/applications development.
Several (3-5) years managerial/supervisory experience is highly desirable.
Electric utility experience is desirable.
Role: Manager Supervisor
Number of Vacancies: 1
Location: Honolulu – Oahu
Hiring Range: The hiring range for the Manager, Operations Application Services [Req ID 9142] position is $135,900.00 to $176,700.00. The person selected will be placed according to his/her skills and qualifications.
About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.
The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.
Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.
Applicant Certification
By submitting an application for the position, candidates:
Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.
EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.
Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.
Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.
By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.
In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company.
Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”
Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.”
For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions
This list may be amended, updated or revised from time to time without notice.
Nearest Major Market:HonoluluNearest Secondary Market:Hawaii