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Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion

The Data Center Engineering Operations (DCEO) Team is the backbone of AWS Infrastructure Operations organization supporting the rapid growth of our business and customers 24x7. We commit to maintain the critical facility infrastructure of AWS and ensure the highest standards of operational performance in the aspects of safety, security, availability, productivity, capacity and efficiency.

We are looking for a proven Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, and a result-driven individual with strong technical understanding and the drive and vision to take our data center operations to the next level. The role will be reporting to the DCEO Cluster manager, and is responsible for ensuring high infrastructure availability, conducting risk assessment and mitigation, executing corrective and preventative maintenance of critical infrastructure and reporting accurate metric.

Key job responsibilities

• Serve as the primary business interface with the Colocation provider’s technical and facility teams to address day-to-day operational requirements within the Availability Zone (AZ);

• Supervise the on-site Colocation providers and respective contractors, to ensure all works performed is complied with established practices, procedures & local legislation;

• Manage Colocation suppliers to conduct routine maintenance, and respond to emergency services for critical systems including switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.;

• Generate change management requests & incident management tickets for Data Center facility;

• Engage in non-office on-call responsibilities and respond promptly to emergency situations or incident, such as power failures or natural disasters, and review to refine the established Emergency Operations Procedures to effectively handle these situations;

• Deeply involve with Colocation provider and contractors to resolve infrastructure engineering issues and conduct root cause analysis for operational issues;

• Establish comprehensive English documentation to business & facility operations in partnership with the Colocation provider;

• Constantly explore and recommend improvements to enhance the data center safety, security and availability;

• Maintain accurate and up-to-date Data Center infrastructure inventory through related matrices and internal dashboards

• Take charge of the installation of the racks and conduct the rack space, power/cooling assessment;

• Lead new build and expansion projects to improve the operations efficiency, including the design, implementation, and commissioning phases;

• Assist in internal recruitment including conducting interviews and assisting with onboarding.

A day in the life

Also expected from the DCEO is the ability to execute small-to-medium impacting projects from conception to completion. These projects involve moderate amounts of independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in controlled environments. The DCEO will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results. The goals of such projects are to drive innovation and resiliency while reducing operational costs in the facilities.

• Providing timely escalation for all facilities-related issues within the data center

• First-line troubleshooting and reporting of facility and high-criticality events within a pre-determined service level agreement (SLA)

• Providing assistance to junior and peers

• Oversight of third-party vendors to ensure that all work performed is in accordance with established safety protocols, best practices, and local legislation

• Utilization of administrative tools for change management, ticketing, and asset management.

• Supporting project/stakeholder team and vendor activities

• Overseeing of all Commissioning activities

• Completion of assigned project tasks and managing associated reporting metrics

• Engagement of other supporting teams for issue resolution

• Ensuring compliance of AWS Data Center safety and security protocols

• Involve in day-to-day data center facility operations work including facility change management

• Involve in vendor management and technical consultation work

• Review emergency and standard operating procedures

• Participate in facility event analysis

• Participate in emergency drills and emergency facility event response

• Participate in local and global facility operations-related projects

• Participate in multiple cross-team trainings

• Be provided an opportunity to drive operational excellence and better customer experience.

About the team

The Data Center Engineering Operations Team is a group committed to maintaining the critical data center infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the facility's Mechanical, Electrical, and Plumbing systems operate at near 100% availability while maintaining first-class customer service to the supporting teams and key stakeholders of the data centers.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• High Diploma or Bachelor’s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline;

• Experience with operation and maintenance of data centers, or Mission Critical facility management experience for a large enterprise or large Colocation provider;

• Good work attitude and eagerness to learn, with deep attention to details and accuracy; also possess strong problem-solving skills and strong ability to work independently and take initiative, while also being a collaborative team player who can work effectively with others.

Preferred Qualifications

• Minimum 3 years of relevant work experience with facility management, and operating and maintaining infrastructure equipment in critical facilities such as datacenters, operation factories, substations, hospitals, etc.;

• Proficient in comprehending electrical systems (HV/MV supply system of power substations, transformers, switchgears, VFI-class UPS, PDU, ATS, STS or VRLA battery, Li-ion battery and related systems, fuel systems related to diesel generators, surge control circuits, active harmonic filters, battery monitoring systems, branch circuit monitoring systems, SCADA systems), or possess the ability to understand mechanical systems (CRAC/CRAH, AHU, chillers, cooling towers, thermal buffer tanks, heat exchangers, plumbing systems, pumps, valves, duct systems, fans, dampers, fire detection and extinguishing systems, drainage systems, building monitoring systems, automatic control systems);

• Proven experience in major facilities incident management;

• Strong bi-lingual verbal and written communication skills (English and Chinese)