Job Information
FANUC America Corporation Associate Mechatronics Field Engineer in Holliston, Massachusetts
At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people and are interested in being considered for a career at FANUC America, we invite you to apply today! The Associate Mechatronics Field Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting and / or maintenance services for CNC’s and related peripheral equipment. Reporting to our Holliston, MA office, the Associate Field Service Engineer will provide support to customers in Massachusetts, Rhode Island, Maine, Connecticut, New Hampshire, and Vermont with on-site repair, troubleshooting and /or maintenance services for CNC’s and related system peripheral equipment. Primary responsibilities will include:
Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products. Investigate customer complaints and perform analysis to determine the cause(s). Operate with consistent support of Supervisor/Manager.
Actively participate in on-the-job training and classroom instruction.
Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers.
Report quality problems to the appropriate manager/supervisor as they are encountered.
Control inventory as assigned.
Learn service operations, procedures and policies, including timely and accurate submission of required paperwork.
Maintain all company-provided equipment, including tools.
Travel as required within company-provided directions and guidelines.
Travel to customer sites, with overnight travel approximately 2 or 3 nights per month.
Able to travel by airplane for training purposes/ meetings as needed.
Supervisor/Manager provides detailed instructions and screens assignments to ensure a proper match for the Service Engineer’s level of expertise. Appropriate diagnosis, repair and parts needs will be discussed with the Supervisor/Manager. Will frequently work with a more senior-level Field Service Engineer. Ideal candidate will have the following experience and education:
High School Diploma or GED
Associate’s or bachelor’s degree in Electronics or Mechatronics, Technical Trade School graduate and/or relevant work experience in a related field preferred.
2 years of relevant experience in a technical customer support or field service environment preferred.
Ability to diagnose and problem-solve.
Ability to make preliminary selections and adaptation of engineering alternatives.
Ability to learn and absorb new ideas quickly and completely to keep current with changes in technology and methodologies.
Good oral and written communication skills.
Troubleshooting ability.
Use of diagnostic tools.
Flexibility in traveling 80% - 90% to customer sites.
Must have or be able to obtain a valid driver’s license.
Must be able to drive throughout the organizations service area for business as required. We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
Medical, Dental & Vision Insurance
401(k) Retirement Program
Life Insurance
Short-Term & Long-Term Disability Plans
Tuition Reimbursement
Wellness Program
Flexible Spending Accounts
Employee Assistance Program
Flexible Benefit Dollars
Generous Holiday & Vacation Program The salary range for this position is 50,000 - 70,000, salary. Sponsorship is not provided for this position Equal Opportunity Employer, including disabled and veterans. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled