Job Information
FANUC America Corporation Customer Service Representative in Hoffman Estates, Illinois
At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.
We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people and are interested in being considered for a career at FANUC America Corporation, we invite you to apply today!
FANUC America Corporation provides the most complete range of industry-leading robotics, CNC and motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable and profitable. FANUC America is currently searching for a Customer Service Representative in our Parts Sales Department to join our team.
The Customer Support Representative will serve customers by providing information about FANUC products and services in a professional, friendly and knowledgeable manner. Accurately process orders and respond to customer inquiries. Communicate effectively both internally and externally to meet and exceed customer’s service expectations.
Primary responsibilities will include:
Providing exceptional telephone, email and fax support to internal and external inquiries
Receiving, processing and verifying accuracy of spare parts and repair orders from customers
Generating and supplying quotes
Providing status updates and lead times for parts orders
Initiating required actions in response to order change requests, including the maintenance of the order, updating information files, communicating changes to appropriate departments
Collaborating with Operations, Accounting, Logistics and Technical Support groups to satisfy customer’s delivery requirements.
Expediting resolutions of customer’s problems and complaints
Maintaining and updating customer and account information
Filing and data entry
Position may include additional duties as assigned
Ideal candidate will have the following experience and education:
High School Diploma or GED Required
Associate's degree or equivalent business experience preferred
Minimum 3 years customer service or call center experience preferred
Excellent communication, interpersonal, and organizational skills- ability to effectively communicate, resolve problems, and maintain good relations with internal and external customers, both verbally and in writing
Exceptional technology skills, including Microsoft Windows and Microsoft Office Suite, and Internet
Ability to handle and proficiently utilize a number of computer applications simultaneously
Ability to act in a professional manner is essential
Availability to work during Call Center hours- 7 AM to 7 PM with occasional overtime as needed
Technical background preferred
Previous experience using ERP systems; Oracle experience preferred
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
Medical, Dental & Vision Insurance
401(k) Retirement Program
Life Insurance
Short-Term & Long-Term Disability Plans
Tuition Reimbursement
Wellness Program
Flexible Spending Accounts
Employee Assistance Program
Flexible Benefit Dollars
Generous Holiday & Vacation Program
Sponsorship is not provided for this position.
Equal Opportunity Employer, including disabled and veterans.