Siemens Applications Services Engineer in Hoffman Estates, Illinois
Now's our time to inspire the future of healthcare together.
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare.An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.
At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably. A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services - as well as further technologies in the growing market for therapeutic and molecular diagnostics.
The main responsibility of the Applications Specialist is to provide 3rd level clinical applications support to internal and external, domestic and international customers, and service personnel. In addition, the Application Specialist will also work closely with colleagues and customers to create new training material for topics escalated through the RSC and HSC as well as work on creating and expanding new training offerings.
Be part of the innovation, be responsible to create something amazing
Understand the nuclear medicine market, customer needs and industry trends
Provide 3rd level clinical applications support to internal and external, domestic and international customers and field service personnel
Provide support remotely or on-site when necessary
Own and ensure that reported issues are brought to expedient resolutions
May be asked to participate in new product design reviews, testing and rollout
Collaborate with regional technical support groups as needed
Share knowledge by proposing and publishing knowledge base cases as needed
Share knowledge by publishing or presenting new product clinical applications to peers and internal workshops
Interact and collaborate with other departments as needed, (i.e. Product Management, Engineering, Regulatory, Manufacturing, R&D, etc.)
May be asked to review and comment on documents and procedures
Maintain competency and seek enhancements to provide proficient support for all Siemens SPECT and SPECT/CT products
Collaborate with colleagues and customers to create customer training material
Decide which training material would be best to use and create content accordingly (job aids, web based trainings, webinars, online course, in person course, etc)
Create sellable training concepts to increase EDU revenue for MI
E.g. collaborate with customers and colleagues to create clinical MI webinars or workshops (virtual or in person)
Set up, plan and execute those course offerings on a global base
Passion, dedication and creativity to support our customers
A self-starter who is results driven and customer focused
Strategic and entrepreneurial thinking, always on the lookout for better
Excellent interpersonal and communications capabilities
Ability to meet deadlines and solve problems with a strong outcome orientation
Leverage unique clinical expertise to create materials that demonstrate how Siemens’ innovations provide real-world solutions to our customer’s greatest needs
Clinical and technical experience with SPECT, SPECT/CT and PET/CT imaging
CNMT certification or ARRT(N) registered; Licensed; CT certification a plus
8+ years experience with general and cardiac imaging
Hybrid imaging experience preferred
Location: HES and/or remote
Travel time: 10-20%
Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full vaccination for all new hires by their start date.
(Note: Accommodations may be requested for certain medical or religious reasons)
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
If you want to join us in transforming the way healthcare is delivered, visit our career site at  https://usa.healthcare.siemens.com/careers .
If you wish to find out more about the specific before applying, please visit:  https://usa.healthcare.siemens.com/about .
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
Organization: Siemens Healthineers
Company: Siemens Medical Solutions USA, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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