Job Information
Grundfos Customer Sales and Support Center Frontline Specialist in Ho Chi Minh District, Vietnam
Customer Sales and Support Center Frontline Specialist
Job Description
Customer Sales and Support Center Frontline Specialist , HCMC , Vietnam
What is the job about?
The CSSC(Customer Sales and Support Center)Frontline Specialist is the first point of customer contact via phone, email or fax directly relating to order entry, order management, order fulfillment, extranet support and credit claim process.Youare also responsible for providing a high level of customer service to ensure the experience is as professional and efficient to best service our customer’s needs
Your main responsibilities
Efficiently and accurately review incoming enquiries via the CRM system, to determine best solution and following standard procedures to obtain best outcome
Order Entry via SAP P20 - with close vetting of part numbers, pricing, account number, delivery address and all necessary details to ensure accuracy
Convert official CRM quotations to orders via outlined procedures
Liaise with customer should details on order be incorrect or anomalies found to collaborate on best solution possible
Order Entry in line with the Grundfos Perfect Order process
Assist customers with order progression and supply chain issues
Review and unblock Extranet/EDI orders to ensure most efficient supply chain option is offered
Track customer orders from entry to invoicing via the running of daily reports/housekeeping tasks
Proactively work with Credit Control to ensure disputes/Invoice queries are actioned and completed within 5 working days
Use SAP/BW reports to improve SAP housekeeping, customer satisfaction and our profitability
Proactively work with Supply Chain to ensure satisfactory supplier ratings for order fulfillment and progression
Follow up on orders should customer contact requesting delivery status information
Management of customer complaints
Management of Return for credit approval process as per local workflow to ensure transparency and efficient workflow
Project based tasks
Other Ad Hoc tasks as determined by the CSSC Manager Consolidate shipments when necessary for complex project sales.
Ensure extra documentation when handling export sales.
Manage and coordinate Customer complaints, requests for Customer returns and damaged returns
Provide solutions and resolution to customer complaints regarding invoicing and shipping. Follow processes for delegation of authority, free and/or replacement orders, quality improvement, mis-shipments, damaged shipments, etc.
Provide correct return material authorization, credit and debit memos per delegation of authority.
Additional tasks as assigned at manager’s discretion
Your background :
We imagine that you have:
Associate or bachelor’s Degree or equivalent work experience (minimum 1-3 years)
Previous experience in Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer
Knowledge of business structure, products and key market needs to create a customer-centric experience
Show working knowledge of SAP (CRM/SD)
Familiarity with MS Office applications
Beneficial to have fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, and identify where the product is built.
Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders
Good written and spoken English
What’s in it for you?
Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided bysix core values (https://www.grundfos.com/about-us/our-purpose-and-values) .
In addition, your day-to-day benefits include:
Ifyou’ll be workingfromyour home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
Access to the modern Grundfos Academy to pursue further both personal and professional development
Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
Do you want to learn more?
If you have questions or would like to know more about this position, please contact Recruiter at ffan@grundfos.com
If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.
To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they enjoy working at Grundfos, check outMeet our people (https://www.grundfos.com/careers/meet-our-people)
We look forward to hearing from you.
Information at a Glance
Job details
Application deadline:
Workplace: Hybrid (office and home-working)
Job Location: Ho Chi Minh District 9, Hồ Chí Minh, thành phố [Sài Gòn], Vietnam
Contract Type: Full-Time
Employment Type: Regular