Job Information
Kuehne+Nagel Sea Logistics Operational Care Specialist, Booking in Ho Chi Minh City, Vietnam
You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.
Your Role
You will be enabling transport activities by executing bookings, entering orders while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
Your Responsibilities
You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
To create/complete shipment details in our internal transport management system, coordinate with all involvedstakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalatingdiscrepancies as required.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data qualityis available for timely + accurate customer reporting.
To create files for consolidation containers (Master).
To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
To release BAL B/L as per Financial Guidelines + working instructions.
To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs.
To check + verify incoming supplier invoices, including initiating + resolving any rate discrepancies.
To support and resolve claims + disputes.
Your Skills and Experiences
Bachelor Degree in International Business/ Supply Chain/ Logistics, Economics or relevant field.
Competent knowledge of International Freight Forwarding, Logistics and Import – Export.
Having at least 1 year experience in the same role. Preferable having experience in booking with carriers for US/LATAM/CA route.
Can-do-attitude, careful, responsible, organized & detail-oriented.
Customer-oriented, able to work under pressure.
Good at communication, analytical, problem solving, planning, time and job management skills.
Good command of English.
Good Reasons to Join
Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services. Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.