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Unilever Customer Assistant Manager - Omni in Ho Chi Minh City, Vietnam

Job Responsibilities:• Build and drive channel/customer category strategy to ensure to be #1 OMNI partner of choice in that customer and deliver sales, growth, share ambition.

• Business Target Delivery & O2O Integration Champion: Deliver 1ULV Target of Customer via strongly manage Omni Category & eContent Planner to land planning & KA strategy into execution, ensure strong integration between Off-line & Online within customer.

• Business Unit OMNI Demand Creation Planner: Cum to be the champion to lead BU Workstream that being more related to that customer/channel (Homecare, Personal Care, Beauty & Well-being, Nutrition, Ice Cream), to work directly with BU's DMC, Brands Manager to build the demand creation plan of BU via OMNI Channel.

• Key Account Management of Customer OMNI Stakeholders : Key contact to manage Key Senior Customer position of OMNI (Head of OMNI Commercial, Head of OMNI Marketing, Head of OMNI Content).

• Lead On-site Optimization: Lead on-site investment planning with customer, work on on-site media improvement performance metric (Impression, View, Click, Conversion) with customer and follow-up on On-site campaign evaluation & optimization.

• Data partnership & Shopper-data Solution Led for assigned customer: be the champion to build network of data partnership, win trust by delivery category development selling stories, facilitate data governance process with customer & lead optimization process of data utilization, follow to ensure to have live data available.

• Customer Data CRM champion: work with customer CRM team to have deep dive of data depth, drive shopper segmentation per category JTBD, plan right CRM media tool, ensure to bring conversation to both online & Off-line.

• Market Development Champion for Offline & Online: work very closely with Marketing/Marketing Manager to ensure the innovation/NPD/Market Development in MT to be well landed via customer data partnership agenda, a strong content deployment and high-performing ROAS. OMNI is not to drive for Online, but ensure a seamless O2O shopping journey for shopper.

• Customer OMNI project champion: to lead projects on key tickets required to set-up foundation for OMNI Partnership with customer (build win-win partnership model, set-up media foundation, set-up foundation for data partnership & CRM foundation, create new revenue workstream, last mile delivery optimization ,...)

• Champion to drive OMNI investment of customer, work with Finance BP and CM to ensure OMNI investment model to be integrated into total Plan, follow-up with Monthly, Quarterly Liquidation with Finance & Customers.

• Be champion for all general documents workstream alignment & signoff : data partnership, NDA, promotion contract.


• University graduate in business administration, foreign trade, economics

• At least 3-5 years relevant working experience in FMCG, E-commerce industry

• Experience in content development highly valued.

• Good planning, logical thinking.

• Proactiveness & having team-work spirit

• Quick learning & able to adapt with changes

• Good command of English communication

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

En tant qu'employeur responsable et inclusif, Unilever est attentif à la diversité et à la mixité de ses équipes. Nos recruteurs sont engagés et veillent à l'application de processus de recrutement non-discriminants.

Tous nos postes sont ouverts aux personnes en situation de handicap et Unilever accompagne ses collaborateurs dans la mise en place d'éventuels aménagements de poste et de dispositifs d'accessibilité.

Job Category: Customer Development

Job Category: Ventas

Job Category: Développement de la clientèle

Job Type: CCD Specialist_eCommerce

Industry: UnileverExperiencedProfessionals