Citi Assistant Product Manager in Ho Chi Minh City, Vietnam
Primary Location: Vietnam,Ho Chi Minh City,Ho Chi Minh City
Education: Bachelor's Degree
Job Function: Product Management
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18053068
To assist the Product Manager in managing sustainability and profitability of products with main responsibilities covering day-to-day management of end-to-end product processes, handling customers and partners’ complaints and/or enquiries.
-Support the Product Manager the ongoing business performance
-Own the API platform and coordinate with technology teams to resolve any incidents / enhance the system
-Work closely with the Telesales team to develop in-depth understanding of the channel, needs and obstructions in order to improve conversion rates and turnaround times.
-Ongoing monitoring of competitor and market trends to drive innovation
-Ensure that all programs are worked with external partners and all front-liners so that joint programs are properly implemented, executed and marketed
-Single contact point to handle customer complaints / enquiries from and to partners
-Work with internal stakeholders to launch and manage VNA RCE which is released in Jan 2019.
• 2-4 years of relevant experience
•Sales/product expertise in credit cards
•Project management skill is preferable
•Strong interpersonal skills
•Strong communication skills
•Exhibits confidence and agility in challenging times
•Ability to multi-task and work effectively with internal and external stakeholders
•Outstanding communicator with ability to engage small & large audiences
•Collaborative approach and Team Player
•Ability to ruthlessly prioritize
•Good presentation skills
Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.