Campus Pride Jobs

Job title – Senior Customer Experience Representative, TTH TASTE

Location – Ho Chi Minh City, Vietnam

Job model – Hybrid

As a Senior Customer Experience Representative, you will build strong relationships with dsm-firmenich commercial partners and key customer representatives, providing exceptional support and collaborating closely with stakeholders to meet complex customer requirements. Your role includes addressing concerns promptly, maintaining clear communication, and ensuring timely deliveries. Additionally, you will monitor and track shipments, optimize inventory costs through effective forecasting and analysis, and participate in projects focused on enhancing the customer experience.

At dsm-firmenich, people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

• Promote the "Customer Oriented" value within the Supply Chain Organization and build strong relationships with dsm-firmenich commercial partners and key customer representatives.

• Provide exceptional customer service support to commercial clients and prospects, ensuring their needs and requirements are met.

• Collaborate closely with internal and external stakeholders to address and resolve challenging customer requirements and concerns, ensuring timely deliveries.

• Maintain effective communication with customers by identifying potential issues, opportunities, and action plans, and addressing any challenges quickly and efficiently.

• Monitor and track shipments, both overseas and local, while overseeing inventory management to optimize forecasts, reduce costs, and ensure on-time delivery.

• Follow up thoroughly on customer feedback and complaints, participate in projects focused on enhancing customer experience, and contribute to overall service improvements.

You bring

• Bachelor’s degree in business administration or equivalent

• Minimum 3 years of experience in Customer Service/Customer Care/Order to Cash

• Excellent interpersonal, written, and verbal communication skills in English

• SAP experience such as Sales & distribution & Materials Management Module is preferred.

• Growth-oriented self-starter with strong multitasking abilities, a positive attitude, meticulous and analytical skills, and the capability to work independently and under pressure

• Team player with excellent customer management skills, including professionalism, confidence, active listening, a sense of urgency, and effective problem-solving

We bring

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers;

• A space to grow by encouraging and supporting curiosity and an open mindset;

• A culture that prioritizes safety and well-being, both physically and mentally;

• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;

• A flexible work environment that empowers people to take accountability for their work and own the outcome;

• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com