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Description

Research & Development Lab Engineer

The Research and Development (R&D) Lab Engineer is an individual contributor role responsible for maintaining regional specific R&D and Level 3 Support (L3) data center lab infrastructure and for providing technical support for New Product Introduction (NPI) projects for enterprise computer hardware and software. Responsibilities include receiving, tracking and installing of lab equipment. The lab(s) will consist of new emerging technologies (networking, server, storage, edge, and cloud) and are designed to establish support capabilities for Park Place Technologies (PPT). This position also provides technical support for L3 as needed and as directed by the R&D Global Lab Manager.

Responsibilities:

Maintaining standards:

· Maintain world-class lab equipment access using best practices with the R&D Global Lab Manager.

· Track lab access, environmental thresholds, equipment receipt and tracking, safety and quality standards and other relevant metrics.

· Maintain any industry standard or PPT specific requirements for lab safety, maintenance, and enhancements, which will be reviewed monthly (at minimum) with the R&D Global Lab Manager.

Development:

· Track and report on development status including lab equipment tracking, lab equipment builds, availability of lab equipment on LabTrack and accessibility to the development, support, and field engineering teams.

· Coordinate with the R&D Global Lab Manager on deployment of infrastructure and test beds.

· Maintain internal test hardware and platforms to ensure availability as needed.

· Maintain documentation for all lab equipment and remote monitoring/remote access solutions.

· Assist with initial setup of subsystems and products as directed by the R&D Global Lab Manager. This can include reconfiguring a system as a standalone when it was previously part of a larger system. Additional duties include:

o Replacement of all components.

o Create microcode archives.

o Implementing maintenance best practices.

o Learn and understand how to navigate the operating systems and tools used by the specific platform for the assigned project.

o Assist with documentation creation for software, hardware and management tools as needed.

ParkView / Entuity Monitoring Software Testing:

· Collaborate with the Park Place’s development teams to provide access to the platforms required for testing and validating their products.

L3 Remote Hands:

· Provide computer lab support to the various L3 engineering teams, including swapping of components, re-cabling, MS-HoloLens engagement, and other related tasks.

· Track and provide to the R&D Global Lab Manager reports on L3 utilization of remote activity requests.

· Interface and collaborate with Vendors, Product Management, ParkView Ops, and Technical Support L3 teams.

· Contribute to the R&D lab Wiki, LabTrack and Support Knowledge Base.

Basic Qualifications:

Education:

· Bachelor’s Degree preferred.

Experience:

· Three to Five (3-5) years of experience working with multiple OEM platforms (server, storage and networking) and cross-functional teams. Hands-on experience preferred.

· Familiarity with remote access tools, including but not limited to: Beyond Trust, Putty, Remote Desktop, VNC and others.

· Strong understanding of computer networks (SAN, Ethernet, InfiniBand, Virtual).

· Excellent writing, research, and organizational skills.

· Understanding of data center hardware, power, and cooling requirements.

· Must be available to be on-call 7x24.

· Electrical and Mechanical Engineering skills are necessary

· Experience in working with IT and Vendor and Facilities teams.

Attributes:

· “Never give up” attitude, yet not afraid of failure after all options are exhausted.

· Thinks outside the box and is willing to take risks.

· Enjoys a challenge and is passionate about quality results.

· Is curious and embraces new technologies and methods.

· Coachable, trainable, and willing to take direction.

· Can work independently with minimal direction.

· Strong interpersonal skills and willingness to assist other teams as needed.

Preferred Qualifications:

· Manufacturer or standards certification preferred.

Travel:

· 20%

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-877-778-8707.

Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to careers@parkplacetech.com. Any CVs submitted directly to hiring Engineers will be considered unsolicited and become the property of Park Place Technologies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)