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LifePoint Health Market Manager of Operations - Specialty in Hickory, North Carolina

Job Summary

The Market Manager supervises the day-to-day functions of the employed physician practices in the Frye Market in accordance with Federal, State and local standards/guidelines and regulations as well as DukeLifePoint policies and procedures. Assists in performing a variety of research, data collection, and trend analysis to provide statistical, financial, and performance information to administrators, department directors, and other key staff to aid in the decision making process.


Duke LifePoint Healthcare is a joint venture of Duke University Health System, one of the country’s leading academic health systems, and LifePoint Health, a leading healthcare company dedicated to Making Communities Healthier. These two forces joined because of the shared interest in collaborating with hospitals, healthcare providers and patients to bring high quality, innovative healthcare services to communities. Duke LifePoint combines Duke’s unparalleled expertise in clinical excellence and quality care with LifePoint's extensive resources and knowledge and experience operating community hospitals and healthcare organizations.

Essential Functions

  • Assists in hiring and training new staff.
  • Provides on-going guidance and supervision for any assigned office staff
  • Monitors employees’ performance and conducts performance appraisals including
  • written counseling and actions plans in conjunction with the Human Resources Department as needed.
  • Directs staff’s scheduling and appropriate use of PRN staff.
  • Works with Market Director adjust staffing levels when
  • the physician is on vacation or volumes are low.
  • Edits and approve payroll time records; tracks all time off.
  • Solicits input from staff on program development and problem solving.
  • Oversees the ordering of office and medical supplies.
  • Monitors appointments and patient flow as needed.
  • Insures patient complaints are handled appropriately.
  • Monitors daily cash flow and cash management.
  • Obtains information needed for new provider state, federal, and commercial payor applications and re-credential existing providers with insurance carriers.
  • Assist with sets up of new practices; ordering office/medical supplies and furniture.
  • Ensures practice operations are consistent with budget.
  • Supervises front office collection process, collecting co-pays, deductibles and
  • self-pay balances.
  • Works with Accounting and CBO Management to ensure Revenue Cycle Guidelines are followed and all daily deposits and payments balance with hospital accounting on a daily, weekly and monthly basis.
  • Works with Director, Group Practice Administrator to successfully implement ICD-10 changes for all practices.
  • Ensures all providers utilize EMR to meet Quality program guidelines (i.e. MACRA)
  • Monitors EOB denials in conjunction with billing staff and communicates findings back to the providers and billers.
  • Monitors and tracks physician paid time off and CME as it relates to the terms of their employment agreement.
  • Assists Market Director and Senior Director with the distribution of monthly reports such as financial reports, and other requested reports. o Weekly financial/AR Summaries o Projections o AR Maps
  • Managing budgets of assigned practices which includes ordering office and medical supplies, salaries, and managing overtime.
  • Willing and able to travel to remote clinic sites

Benefits - Wide range of benefits options!

  • Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.
  • HSA
  • 401(K) retirement plan contributions
  • Generous Paid Time Off
  • Accident & Critical Illness Insurance
  • Prescription Assistance with OptumRx
  • Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.
  • Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.
  • Free travel and entertainment discount program to ensure you enjoy your time away from work.
  • Vitality Employee Wellness Plan allows you to take up to 30% off of your bi-weekly health insurance premiums. You also accrue points which allows you to buy merchandise or gift cards at no cost to you.

Why join our team?

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

Minimum Education

  • Bachelor's degree in healthcare, practice management, computer science, business, or related field - Required. Education requirements may be waived in exchange with equivalent years practice management experience.


  • Certified Professional Coder a plus (CPC) - Preferred

Minimum Work Experience

  • 2 years medical clinic Office Manager experience or 4 years medical clinic Supervisor experience required. 5 years working in a medical clinic; Family Medicine, Pediatrics, General & Vascular Surgery, OBGYN, Cardiology and/or Orthopaedics preferred.

Job: *Please select a valid job field

Organization: *Frye Regional Physicians

Title: *Market Manager of Operations - Specialty *

Location: NC-Hickory

Requisition ID: 7469-6854