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LHC Group Case Coordinator in Hendersonville, Tennessee

Company Overview

Suncrest Companion Services is currently recruiting a Case Coordinator for our Community Based Services team in our Hendersonville office. T he Case Coordinator is responsible for interfacing with clients/families/employees to ensure quality service delivery. This position is responsible for day-to-day staffing of cases, scheduling, problem solving, providing orientation to new caregivers, payroll/billing, and ensuring customer satisfaction. This role will also have a strong emphasis on HR (Human Resources) responsibilities including but not limited to: contacting applicants, working with our ATS system, scheduling and conducting interviews, conducting orientation and onboarding, creating and maintaining HR files, and ensuring compliance with HR policies/procedures.

O ur ideal candidate will be an exceptional communicator who is detail-oriented and can multi-task with ease in a busy work environment. Scheduling/healthcare/HR Assistant experience is a plus, but having a good work ethic and dependability is also important for this role. This position is full time, Monday - Friday, 8:00am - 4:30pm.

SunCrest Companion Services, a part of LHC Group, is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. More than 60 leading hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.

Essential Functions

  • Coordinates and ensures the scheduling of client cases on a daily basis. This includes selecting the appropriate caregiver, communicating with the family or client on an ongoing basis regarding staffing.

  • Manage inquiry calls from clients, client families, and caregivers.

  • Performs family consultation visits as assigned

  • Participates in the orientation of new caregivers

  • Processes payroll for caregivers on a weekly basis.

  • Ensures computer data is updated and accurate for client schedules and employee availability

  • Anticipates staffing needs and works with the Executive Director and/or Business Manager to ensure that an adequate pool of employees is maintained.

  • Ensures that all clients requested services hours are staffed with appropriate personnel

  • Follows all LHC Group policies and procedures and state/funded programs as appropriate

  • Continually monitors customer satisfaction and informs the Executive Director and/or Business Manager of any issues related to customer satisfaction

  • Keeps the Executive Director and/or Business Manager informed of any employee/client incidents and works with the Executive Director to bring resolution to any identified problems

  • Performs on-site home visits as needed

  • Ensures on-site supervisory visits are conducted per policy

  • Informs the Executive Director and/or Business Manager of any overtime requested or worked by caregivers

  • Ensures that pay rates are within the acceptable ranges

  • Responsible for coordinating, entering, and auditing payroll/billing on a weekly basis and ensuring the entry is timely and accurate.

  • Assists in the process of interviewing and hiring of caregivers

  • Participates in the orientation process for all staff

  • Ensures that all employees are provided appropriate orientation to assignments or job.

  • Assists in the process of maintaining employee personnel files

  • Performs data entry of new clients and employees as needed

  • Compiles and maintains client files

  • Participates in the on call rotation of the agency

  • All other duties as assigned.

Education & Experience

Education & Experience

  • High school education or equivalent required.

    Skill Requirements

  • Scheduling and data entry experience preferred.

  • Ability to coordinate many activities at one time.

  • Strong customer service skills.

    Equal Opportunity Employer – vets, disability.

An equal opportunity employer

LHC Group is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status. To learn more about the opportunities for you with LHC Group and our affiliates, contact one of our Human Resources team members at 1.866.LHC.Group.

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