Campus Pride Jobs

POSITION:Senior Manager of Human Resources SCHEDULE: Regular, Full Time LOCATION:Las Vegas, NV SALARY:Will discuss with applicant

TO APPLY: Direct Link -https://www.elpolloloco.com/careers/ Please note, employers may close jobs on the website at any time.

SUMMARY: The Senior Human Resources Manager serves as a key strategic partner to Field Operations, driving exceptional people outcomes in areas such as turnover reduction, talent selection, staffing optimization, and cultural leadership. This role provides leadership and consultation to Field Operations on complex employee relations matters, workplace investigations, policy and procedure adherence, and compliance audits. Collaborates with Operations leadership on talent management and succession planning initiatives, while leading strategic efforts around people processes across the assigned region. This role is pivotal in helping design and executing effective people strategies to attract, develop, and retain top talent, ensuring the organization's long-term success

*MINIMUM/PREFERRED REQUIREMENTS: *

• Education/Work Experience: Bachelors degree in Human Resources, Business Administration, or related field, preferred. Minimum of 5 years Human Resource Generalist experience in a multi-state, multi-site role required, preferably in the restaurant/retail/hotel industry.
• License/Certifications: Possess and maintain a valid driver's license
• PHR/SPHR, SHRM-CP/SHRM-SCP, or relevant certifications, desired

*JOB RESPONSIBILITIES/DUTIES: *

• Serve as an ambassador of the People Services team. Partners with People Services team and Field Operations Leaders to drive talent and leadership development, succession planning, and performance management.
• Supports core HR processes such as talent assessments, internal mobility, workforce planning, and disciplinary actions to strengthen leadership pipelines and operational performance.
• Proactively addresses HR challenges in the field, recommending improvements to company processes and procedures.
• Analyzes employee data to identify trends, enhance performance, and improve retention and engagement. Monitors engagement and retention metrics, conducts exit interviews, and presents findings and solutions to People Services leadership, aligned with organizational performance metrics.
• Leads development and action planning for restaurant managers in the assigned region.
• Partners with People Development and Training to design and conduct field training sessions, ensuring new managers are proficient in HR policies, procedures, and company culture.
• Investigates and resolves field complaints, ensuring timely, thorough, and documented responses to claims of harassment, discrimination, and other concerns.
• Ensures consistency in disciplinary actions across locations for performance and behavioral issues.
• Collaborates with internal partners (e.g., Leave of Absence Administration, HR Systems) to address employee needs.
• Works with Talent Acquisition and Operations to meet staffing and pipeline goals, actively participating in the selection and onboarding of field managers.
• Conducts regular visits with Area Leaders and Operations Directors to evaluate performance and perform compliance audits. Provides actionable feedback to restaurant leadership.
• Participates in unemployment hearings, wage claims, and audits; supports legal on cases related to employment laws and regulations.
• Ensures compliance with FMLA/CFRA and ADA, including facilitating the interactive process and accommodations as required.
• Maintains travel across the designated area to support field operations.
• Collaborates effectively with support center and field teams.
• Other activities, duties or responsibilities that are assigned by your supervisor.

Knowledge, Skills, and Abilities:

In-depth understanding of employee relations, organizational culture, mployee engagement, and HR best practices.

Extensive knowledge of state/federal/local employment regulations and compliance.

Track record exhibiting growth within the Human Resources discipline, including employee relations, performance management and administration

Proven experience leading workplace investigations, including assessing employee relations issues, gathering evidence, and ensuring fair, thorough, and compliant resolutions.

Ability to partner with and influence management and all levels of employees.

Flexible work style and approach based on operational needs.

Ability to maintain confidentiality and handle sensitive information.

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