Job Information
ThermoFisher Scientific Sales Customer Service Administrator- Fixed Term in Hemel Hempstead, United Kingdom
Job Description
Job Title: Sales Customer Service Administrator: Fixed Term
Position Location: Hemel Hempstead
Position Summary
Contribute to the smooth running of the Sales Order Processing Department by supporting the UK Sales Teams in achieving their targets, resulting in increased sales; CAS score and outstanding customer experience.
The role will be split between providing the sales order processing function for UK Domestic Spare Parts and Consumables within the Service, Sales & Dispatch Team (SS&D) and the Handling of Tender opportunities and bids.
This role is fixed term for 18 month.
Tender Co-ordination Responsibilities
Assist Senior Tender Executive with implementing and maintaining a “library” which houses all relevant information which may potentially be required e.g.: financial reports, certificate of incorporation, PPQ’s etc.
Assist with the preparation of orders for processing where we are awarded as the successful bidder, including checking PO against quote, ensuring T&Cs are agreed, collating all vital information (3rd party quotes etc.) and passing over to the team to handle and process the order.
This is to be achieved by completion and timely submission of responses to tenders, including any post tender revisions and completing the process of preparing orders for processing where a contract is awarded.
Assisting with logging of all tenders issued.
Updating of Access Database to determine hit rate together with monitoring reasons for losses – liaison with salesperson required – produce monthly report to discuss with colleagues and Commercial General Manager.
Spares and Consumables Responsibilities
Contribute to the smooth running of the Service Department by entering customer orders for spares and consumables efficiently, answering price and availability queries and generally achieving outstanding customer service for Thermo Fisher Scientific.
Responding to customer enquires relating to prices and availability.
To process spares and consumable orders in line with procedures in a timely and efficient manner. To resolve all queries relating to orders.
To collaborate closely, as necessary with customers, purchasing section etc.
To ensure customer satisfaction regarding all such orders.
To perform such other duties that may be considered required by the Customer Support Manager from time to time, to ensure the success of the department. If required assist other sections within the SS&D Section.
Minimum Requirements/Qualifications:
Previous Tender Experience would be advantageous.
Previous use of SAP and ESKER preferable.
Good verbal and written communication skills, demonstrated across all levels and functions.
Demonstrates strong organisational skills, capable of prioritising multiple tasks with different priorities.
The ability to thrive in a busy and pressurised environment.
Self-motivational.
Great attention to detail.
Ability to work to deadlines.
Strong IT skills.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.