Thermo Fisher Scientific Field Service Engineer- LC/IC- Bedfordshire/Hertfordshire in Hemel Hempstead, United Kingdom
Position Location : Bedfordshire/Hertfordshire UK
Responsible for delivering all service activities for the Unity Lab Services Chromatography Service group, supporting the Chromatography group product range but mainly focusing on the Liquid Chromatography and Ion Chromatography Instruments. Predominately based in the South West of England, however, may require travel throughout UK and Ireland (This may include, but not limited to: Installations, Repairs, Maintenance Services, Qualification Services, Depot Repair, Telephone Technical Support etc.) for the purpose of achieving:-
Satisfied customers becoming loyal customers
Highest first-time fix rates / lowest mean time to repair
Lowest repeat call rates
Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)
What will you do?
To perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines.
Specific product support to be given on Liquid and Ion Chromatography instruments. (80%).
To work remotely as part of the Chromatography Service team providing on-site services exceeding customer’s expectations and ensuring that customers become promoters through positive feedback and achieving customer loyalty.
Deliver the highest professional relationship with our customer base escalating issues if necessary, to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance.
To enable the customers success through their relationship with Thermo Fisher Scientific and the products & services we offer. Utilise web-based, sales lead logging tools to ensure customers are offered those products and services they require. Enable alignment of all activities at the customer site with the rest of Thermo Fisher Scientific through the involvement of all relevant stakeholders. (5%).
Optimize own work schedule by coordinating with all the necessary partners for service planning (Dispatch function, Team Leader, others). (5%).
Responsible for managing company assets provided, such as car stock (parts inventory), laptop computer, mobile phone, test equipment (ensuring calibration), general tools, software, company car, manuals etc. (5%).
Responsible for timely and accurate reporting of all activities as required (e.g. field service reports, expense reports, etc.) (5%).
Who we are looking for: (input experience, skills & abilities)
Professional background in Electronics/Chemistry/Engineering or related subjects.
Minimum 1-5 years of experience servicing analytical equipment or equivalent applications specialist/end user experience.
Strong problem-solving skills.
Demonstrate organizational skills with the ability to handle multiple tasks with different priorities.
Excellent inter-personal, self-motivational and negotiating skills.
Valid UK Driving License (manual).
Willingness to travel mainly within the appointed region (UK & Ireland) as well as through Europe for training and for occasional support to other regions. International traveling including all EMEA Territory and the US may be required.
Good English skills, both verbal and written. Ability to work across all levels, functions and regions.
What’s in it for you:
Excellent benefits - Private healthcare, contributory pension scheme, life assurance + flexible additional benefits.
25 days annual holiday
Training, career progression and opportunities within a world leader in serving science.
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon
With Thermo Fisher Scientific, it’s not just a career. It’s a chance to realise your best – professionally and personally.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.