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ThermoFisher Scientific Clinical Customer Development Manager in Hemel Hempstead, United Kingdom

Job Description

We are looking for a Clinical Customer Development Manager to support PCT (Procalcitonin) testing strategies in healthcare settings to achieve optimal patient and health economics outcomes by advancing the diagnosis of bacterial infection and antibiotic stewardship.

This role is responsible for growing PCT clinical demand at healthcare settings across the region through discovery, engagement of clinical and laboratory customers, education and trainings. The person in the role will develop close working relationships with laboratory diagnostics equipment providers in the IVD market, who sell the test to the laboratory.

What will you do?

  • Own account profiling, targeting and development of healthcare settings within designated region; Build relationships with key customers from Laboratory Leadership, C-suite and Clinical Leads, including Infectious Disease, Emergency Medicine, Critical Care and Antibiotic Stewardship Committees

  • Work with License Partners to coordinate activities with target accounts

  • Gain agreement from key hospital/healthcare setting decision-makers for broad test utilization, achieve hospital-wide protocol adoption and implementation

  • Analyze account dynamics to gain a deep understanding of customer objectives and customer clinical challenges; Use clinical insights to build and implement education strategy.

  • Deliver education programs through 1:1 presentation and clinical sessions

  • Collaborate with regional Scientific Liaisons, Medical Affairs team and Marketing team to provide clinical expertise in message development for presenting clinical value of PCT assay

  • Assures that all training, presentations, and discussions are consistent with approved product indications for use

  • Be representative of ThermoFisher during local, regional, national, and international meetings and events

  • Be accountable to an annual operating growth plan as well as individual performance related to specific activity metrics

  • Report all activities and clinical opportunities into our Customer Relationship Management tool (SFDC).



  • Bachelor’s degree in Health, Biology or related field is required

  • MBA or similar business degree preferred


  • 5 + years Healthcare experience, with a preference of experience in diagnostic lab settings, clinical demand related, customer development or key account experience

  • Clinical/scientific background preferred

  • Experience in Health Economics preferred

  • Proven track record in cross-functional healthcare environment

  • Built positive relationships with key customers and partners to impact business growth

  • Experience in healthcare customer segmentation, account mapping

  • Experience engaging and influencing decision makers from different healthcare settings such as laboratory, pharmacy, ICU, ED and hospital administration

  • Experience in analysis and assessment of training and development needs for target customers

  • Experience with conducting customer trainings

Knowledge, Skills, Abilities

  • Self-directed and highly motivated

  • Strong analytical skills that coincide with the ability to implement sophisticated demand generation strategies

  • Strong presentation and organization skills

  • Able to establish and develop strategic customer and partner relationships

  • Experience in working in matrix organization

  • Ability to travel extensively and as needed; minimum travel is >50%

  • Proficient with SFDC CRM, Microsoft Excel, Word, Power Point and Outlook

  • Candidate Ideally Located in South England

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.