Campus Pride Jobs

Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning.

As a Product Delivery Associate in COMET Admin, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role.

Job responsibilities

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies

• Contributes to change management activities across functional partners and documents adherence to the firm's risk, controls, compliance, and regulatory requirements

• Documents blockers and impediments to aid with dependency management and resource availability

• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines

• Managing the COMET rules engine, connectivity, and functionality including support during maintenance events, regression testing for upgrades, and testing/implementation of new functionality.

• Exercise initiative and judgement to resolve problems within a range of established policies/procedures and perform complex data analysis to validate results, uncover risks, and support decisions

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area

• Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area

• Exposure to operational management and change readiness workstreamsAbility to partner collaboratively with key stakeholders and demonstrated ability to work fluidly with people at a variety of levels internally and externally

• Advanced knowledge of Call Center and Back Office Operations, Contact Center Metrics, and Workforce Planning practices

• Ability to demonstrate leadership capabilities

• Highly detail oriented, ability to work on multiple projects/tasks simultaneously, manage time, and prioritize to complete a project/task

• Must be flexible with work schedule to accommodate business needs

Preferred qualifications, capabilities, and skills

• Emerging knowledge of product release and deployment processes

• Proficient knowledge and understanding of Workforce Planning platforms and practices, both internal and cross-lines of business

• Experience with collaboration, communication, and presentation skill

• Show high levels of professionalism and confidentiality at all times

• Proficient knowledge and understanding of Workforce Planning platforms and practices, both internal and cross-LOB's required

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans