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Embark on a rewarding and challenging career as a Business Analysis Associate II with our dynamic fraud team. You'll have the opportunity to make a significant impact by improving our processes, supporting key initiatives, and expanding your skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.

As a Business Analysis Associate II within the Operations Performance Management team, you will be responsible for generating critical analytical insights with direct impact to the overall financial performance of the Collections organization for Card, Over Draft and Auto lines of businesses. Develop deep data knowledge to support cross line of business (Auto, Card, and Overdraft) performance monitoring and analysis. Build strong partnership with key stakeholders, demonstrate and share strong understanding of the underlying data and generate data-driven insights to clearly communicate compelling business narratives, influence decisions and drive business direction.

Job Responsibilities

• Lead the end-to-end management of business portfolio analytics for one or multiple multi-million business processes within Collections Operations

• Handle special projects to support cross line of business (Auto, Card, and Overdraft) by designing and delivering KPIs, trend analysis, dashboards and analyses to monitor and improve performance

• Interface directly with Operations leadership to help them understand their performance against targets and areas of opportunity

• Provide performance reporting and analytics for multiple cross skill initiatives

• Identifies process improvements and efficiency enhancements

• Develop and present deep data knowledge to support and deliver performance monitoring and analysis

• Collaborate with business partners to formulate quantifiable goals; support strategies and experimentation to achieve business goals

• Share strong understanding of the underlying data and generate data-driven insights to clearly communicate compelling business narratives, influence decisions and drive business direction

• Explore new data sources and cross line of business best practices to drive analytics and insights execution

• Support the Performance Management team in process support and controls

Required Qualifications, Capabilities, and Skills

• Bachelor's degree

• Analytical Experience- leveraging past data to identify core trends, opportunities and driving results

• Strong Written and Verbal Communicator, proven ability to influence and proven ability to run cohesive and agile teams

• Operations experience in Collections and/or Back Office

• Ability to organize data and create analytical insights

Preferred Qualifications, Capabilities, and Skills

• Experience running large xlob projects

• Having technical skills including Excel, Alteryx, SQL, SAS, and Python

• Minimum 3 years' experience of core analytics experience along with operations experience

This is a hybrid (3 days in office/2 days remote) role located in either Heathrow FL, Tampa FL, Columbus OH, San Antonio TX, or Tempe AZ. This role does not offer relocation assistance or immigration sponsorship.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans