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CBRE Contract Support (Business Ops Coordinator) in HAZELWOOD, Missouri

Contract Support (Business Ops Coordinator)

Hazelwood, Missouri, United States

New

Administration/Operations

Requisition # 20021636

Post Date Sep 16, 2020

JOB SUMMARY

To provide exceptional customer service and comprehensive financial and administrative services to the client and the contract. In order to be successful in the role it is key that the Contract Support understands procedures, processes and operates them to the required standards.

Working under direct supervision, provides routine day-to-day business operations support to multiple lines of business in a Data Center environment. Responsible for processing AP transactions such as vendor invoices and expense reports, setting up Listings and Project Budgets, Billing and Accounts Receivables, Contract Administration, Licensing, Revenue Forecasting and Transaction Processing.

Contract Support

  • Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized.

  • Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.

  • Compiling of the Contract Review pack

  • Conducting supplier surveys on MySupplier

  • Compiling of the Customer Monthly Management Report

  • Liaising with the client regarding payment of invoices

  • Site inductions

  • Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system.

  • Continually develop systems to maximize efficiency benefits for the customer and GWS.

  • Update labor allocations to ensure accurate client reporting Finance

  • Support the preparation and delivery of monthly Contract and Business Unit Reviews.

  • Co-ordination of the billing application, calculating margins, raising invoices and submitting to client

  • Chasing of debt to keep within contractual terms

  • Creation and review of management reports such as P&L, WIP, Debt, OPO's & Invoice Pool

  • Raising Purchase Orders

  • Reviewing open Purchase Orders

  • Policy and procedure compliance

  • Processing supplier invoices and resolving any queries

  • Comprehensive spend tracking

  • Weekly report submission to include WiP, Debt, Invoice Pool and OPO updates

  • Drive high quality financial performance to influence P&L result.

  • Ad-hoc reporting as requested by Business Unit or Business/Finance. Quality

  • Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements

  • Reporting and management of work management system

  • Logging hazards & customer feedback on the QHSE Management Portal

  • Subcontractor reviews

  • Log books compliance

  • Maintain eLogbooks People

  • Timesheets

  • Organizing training for the team

  • Updating of the team attendance planner

  • Arranging agency cover and submitting hours on portal

  • Culture carrier and promotes best practice Other

  • Obtaining supplier quotes and uploading onto the internal system for client approval

  • Maintaining the stationery supply

  • Reception cover if applicable

  • Updating Portals as and when required

  • Constantly improve quality, service and efficiency. Success Measures Success in this role will be measured through defined targets as follows:Achievement of Business Unit / Contract KPIs in line with business requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

  • Associates’ degree or equivalent training required, plus a minimum of two years of related experience

Skills

  • Highly computer literate

  • IT Skills to achieve key tasks and give the business a sound reporting base.

  • Superior written and verbal communication skills with strong oral presentation skills.

  • Capable of working in a matrix environment.

  • Formal training in the use of Excel, Word and presentation software packages

Knowledge & Skills

  • A basic understanding of business and customer-facing environments.

  • Understands the requirements of operating in a contract environment preferred

Experience & Aptitude

  • Been a part of a high-performing team

  • Previous experience of a service industry role using operating systems such as Dynamics AX desired

  • Customer focus skills with a passion for customer service.

  • Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels

  • Self-motivated and ambitious

  • Results/ task orientated, with attention to detail and accuracy

  • Excellent time management and organizational skills

  • Commitment to continuous improvement

  • Ability to work as part of a team, as well as independently

  • Calm manner, able to work under pressure and with changing demands and priorities

  • Confidential and discrete approach

Core Competencies

  • The individual must be willing to undertake travel as the role/business requires

  • Customer Service

  • Integrity

  • Attention to Detail

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

Intermediate skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc.

Knowledge of Financial software systems (e.g. PeopleSoft, MTA, VAS and I-Track).

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

US Company Profile

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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