Job Information
Horizon Services, Inc. Case Manager, LAMBDA Drop-In Center in Hayward, California
JOB TITLE: Case Manager
LOCATION: LAMBDA Drop-In Center
Who are we?
Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Diversity, and Quality to provide residential treatment, withdrawal management, and sobering programs to support the well-being of women, men, youth, LGBTQ, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other’s growth.
How can you make a difference in people’s lives?
The case manager is responsible for case management and referral planning for individuals that attend the Drop-In Center to help them find resources and community support that bring them into positive and healthy environments and opportunities. Duties include care coordination, maintaining positive working relationships with outside community providers, scheduling appointments, arranging transportation, assisting with ongoing care and discharge planning. The case manager will collaborate frequently with the Program Manager, Youth Peer Specialist, Mental Health Specialist and Interns to ensure clients basic needs are being met.
Responsibilities:
• Provide case management services to clients at the drop-in center.
Schedule and arrange client medical, psychiatric, and or continuing care appointments.
Maintain appropriate notation and documentation in client file and EHR.
Maintain accurate documentation in accordance with case management billing practices.
Provide timely crisis intervention when needed.
Meet with all clients while at Drop-in center to determine case management and referral needs.
Participate in all required consultation with Alameda County and Behavioral Health providers regarding client care and case management experience and opportunities.
Maintain positive working relationships with community providers and managed care organizations.
Assist with case management training at staff meetings.
Provide clients with educational materials and orientation of continuing care options, mental health services, residential treatment, educational support, housing support and employment support.
Demonstrate good decision making on a daily basis.
Utilize email and other forms of technology to communicate with peers, supervisors, and community members.
Attend all scheduled team meetings and trainings.
Assist with data entry in to EHR system as needed.
Drive program vehicle when necessary.
Perform any other duties as assigned by Program Manager.
What will make you successful in this role?
Adherence to policy.
Teamwork
Attendance
Positive attitude
Creativity
The ability to work effectively with little supervision
The ability to communicate, cooperate and work with coworkers, supervisor, clients, public and other agencies
Accuracy of work finished in a specific amount of time (includes time sheets, reports, etc.)
Demonstrated knowledge of program concepts
Quality of work accomplished (style, telephone skills, accuracy of reports, etc.)
Knowledge of alcohol and drug addiction
Excellent oral and written communication skills
Excellent computer skills, knowledge of data capture and data input into Electronic Health Records.
Ability to communicate using email and other electronic systems.
Familiarity with Substance Use and Mental Health programs, hospitals, and other continuing care options
Experience working with customers or clients that feel overwhelmed or in a crisis (crisis intervention).
Experience working with clients who have substance use disorders.
Extensive experience with case management of underserved populations in a public setting.
Experience working with diverse populations and cultures.
Experience working with customers or clients with co-occurring disorders and disabilities.
Familiar with customer service principles.
Experience with resolution of conflict in stressful situations.
What else is required?
Associate or Bachelor’s Degree in Social Work, Psychology or related field, preferred.
Experience providing case management services in a mental health or substance use disorder program in the non-profit sector.
Experience serving youth and the LGBTQIA+ population.
Compensation and Benefits
We are proud to offer a comprehensive benefits package to all full-time and part time employees over 20 hours per week.
100% of medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage.
PTO and Holiday pay.
Retirement benefits after 6 months of service.
Training and CEU opportunities.
And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day!
Salary: $61,568 Annually ,based on experience and qualifications. Available for a full-time position.
Horizon Services, Inc. is an Equal Opportunity Employer.
https://www.horizonservices.org
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