Job Information
Iron Mountain UK Fine Art Storage Operations Manager in Hayes, United Kingdom
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
ABOUT THE OPPORTUNITY…
The Storage Operations Manager is the owner of the storage and warehouse facilities for Crozier UK and has responsibility for driving and managing end-to-end topline revenue, costs and EBITDA performance through focusing on Operational excellence and an exceptional Client experience.
This role leads the UK warehouse teams in ensuring Storage Operations is of the highest quality, is compliant and provides a safe environment for staff, client’s and their property, while partnering with other functions/teams to coordinate access to shared services and corporate functions.
KEY RESPONSIBILITIES…
Operational Management: Ensure all storage teams operate safely and efficiently. Maintain a high level of accuracy through standardised processes. Help drive and modernise process change and efficiencies as well as standardise procedures across all Crozier UK locations.
Financial Oversight – Help manage financial reporting from an operational standpoint consistent with market strategy and capacity utilisation. Assist those pricing and structuring deals to acquire new business with the objectives of maintaining a high rate of growth, increasing market share, and improving profitability by achieving operating leverage.
Revenue Management – Drive revenue growth for the market by effectively managing resources - warehouses and staff - and ensuring utilisation is efficient and practical.
Operational Excellence, Standards & Compliance – Review and analyze activity to understand resource allocation, business capacity, challenges, and opportunities. Ensure safety & security procedures are followed and understood by the teams. Ensure the quality of service is continuously improving and is built on a solid foundation of excellence.Effectively manage the Storage Operations team to ensure the delivery of Crozier’s high level of services while managing costs effectively. Facilitate collaboration with essential Global Operations functions, including International and Domestic shipping, Crating, Artist Exhibits, Engineering, and Facility Maintenance to drive efficient performance for the overall market. Participate in audits from the Internal Audit group and show continuous improvement. Accountable for response and all action items noted as discrepancies.
People Leadership – Responsible for recruitment and development of talent within Storage Department. Manage turnover to an acceptable level. Drive annual review process adhering to timeline and budget guidelines—overall responsibility for employee relations, performance management, talent management and staff attrition. Interface with employees regularly in roundtables, staff meetings, and one on ones. Act as a change agent within the market. Communicate critical company and market updates to the team. Ensure Crozier and Iron Mountain’s core values are upheld throughout the market, providing the necessary leadership and focus to the frontline workforce. Foster and promote a positive work environment for all employees.
YOUR QUALIFICATIONS…
Process Orientated- Able to analyse existing processes with key stakeholders and lead implementation, development and standardisation of these to modernise our warehouse function in line with our immediate growth strategy and service requirements
Team Builder – Able to attract talented people, build a team with complementary strengths, build trust, develop people, and give effective feedback.
Drives Execution – Orientation towards execution, passionate about the details, owns decision making, drives for results.
Strong communicator – Excellent verbal, written, and stand-up skills - able to influence others inside and outside the organization in a planned, well-informed way. Can thoughtfully and diplomatically influence a wide variety of stakeholders and partners to accomplish tasks and achieve quality results. Good listening, reasoning, and motivating skills
Exceptional Problem Solving - ability to manage the trade-off between performance and economics. Solid experience handling various situations such as customer, service delivery, and people issues.
Market Knowledge: fine arts market experience preferred
#Crozier
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0079066