Campus Pride Jobs

Location open to Billings, Bozeman, Butte, Great Falls, Havre, Helena, Kalispell or Missoula

QUALIFICATIONS:

• Genuine desire to build lasting relationships with customers, peers and leadership based on trust and dependability
• If working from home must have Spectrum Internet service capability to home office location
• At home office must be in a private location and free from distractions
• Ability to report to a local service location within 30 minutes for emergency response needs
• Adhere to company safety standards and the Code of Business Conduct & Ethics
• Ensure all actions are consistent with NorthWestern Energy's values, mission and strategic business objectives
• Authentic interest in delivering customers a solution-based customer experience
• Ability to utilize active listening, written, verbal and interpersonal skills to engage with customers to confirm, clarify and diffuse escalated situations
• Ability to effectively respond to customer requests that result in customers feeling supported and valued including but not limited to the following: provide customer account calculations and technical customer support; assist customers with credit program information, customer aide and energy efficiency programs; understand and explain rate information and bill calculation; effective responses to customer requests that result in customers feeling supported and valued
• Objective to meet or exceed Contact Center metrics
• Adept at documentation of all customer interactions
• Adhering to all company policies and procedures including customer confidentiality
• Ability to demonstrate and maintain a good safety record High School Diploma or equivalent
• Ability to maintain composure in a fast-paced environment
• Good time management and organizational skills
• Strong computer literacy including Microsoft Office Suite and other applications
• Proficient typing skills
• Ability to pass a drug test and a background check

DUTIES INCLUDE:

• Be a customer's first point of contact
• Assist customers in responding to a variety of emergency and non-emergency requests, utilizing multiple channels such as phone, web, mail and email
• Cover a 24x7 schedule rotation that includes core hours, nights, weekends, holidays and availability for emergency call outs
• Work together with other employees to deliver safe, reliable and innovative energy solutions that create value for customers, communities, employees and investors
• Enrich lives through a safe sustainable energy future
• Strive daily to meet our Service Values of Safety, Excellence, Respect, Value, Integrity, Community and Environment, while maintaining our Code of Business Conduct & Ethics.

Full-time or part-time (30 hours per week) position.

$18.00 - $25.72 per hour, depending on experience. Hours worked outside of defined core business hours do qualify for premium pay opportunities. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Programs; Life Insurance; paid time off starting on your first day, plus 11 paid holidays.

Closes January 10, 2024.