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American Express Director-Risk Management ((Regulatory Change Management)) in Haryana, India


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Purpose of the Role:

Reporting into the VP - GCS Operational Excellence – India, this position will lead the Global Commercial Services (GCS) India Operational Excellence Regulatory change team and will be responsible for the end-to-end regulatory change management for the GCS line of business within the India market.

Job Responsibilities:

Among the specific responsibilities, this role will include:

  • Act as the end-to-end coordinator for all the regulatory changes impacting GCS in the market. Work with Compliance and the Bank locally in the identification, risk assessment, impact analysis, control implementation and delivery of regulatory changes. Act as the first point of contact for regulatory change initiatives and then work with the local business teams to implement.

  • Drive Technology requirements and changes emanating from new/ modified regulations.

  • Provide a Governance framework for tracking and managing risk associated with new and existing regulations.

  • Partner with the business and stakeholders across Technology, Product, New Accounts, GSG, Compliance, Legal, Credit & Risk etc. to implement regulatory changes in GCS India.

  • Provide regular updates to local risk committees, market GM, GCS, and Technology leadership.

Critical Factors to Success:

  • Proven leadership and project management skills.

  • Excellent understanding of risk management.

  • Demonstrated interpersonal skills to work across a wide range of teams and build effective working relationships.

  • Self-motivated, with the ability to handle multiple work streams and ad-hoc tasks simultaneously.

  • Ability to ask the “right” questions without having extensive knowledge in a particular business area.

  • Strong communicator with experience of engaging with key stakeholders globally and presenting updates to them.

  • Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

  • Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings.

Leadership Outcomes:

  • Set the agenda: Develop a strategy for managing regulatory changes in India in partnership with the GM in India, Compliance, GCO and other stakeholders.

  • Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings.

  • Bring others with You: Partner with Compliance , Market GM to deliver an effective framework for ensuring robust business governance of regulatory change and ensure that timely and effective business decisions are made to mitigate risks based on sound insights and analysis, in line with evolving external environment.


  • Overall 10 years of experience primarily with at least 3 years of experience in Operational Excellence, Risk Management, Compliance, Internal Audit, or a related discipline.

  • Knowledge and experience of India Regulatory environment and delivering projects related to regulatory changes.

  • Experience of driving technology initiatives from a business standpoint that originate from regulatory changes.

  • Experienced people leader with the ability to lead and motivate a diverse team.

  • Experience in business process improvement, control design and development of control & process testing.

  • Demonstrated interpersonal skills to work across a wide range of teams and build effective working relationships.

  • Proven project management skills with the ability to manage control and compliance frameworks.

  • Strong communicator, with experience of engaging with key stakeholders.

  • Knowledge of AXP Platforms (including GRC Archer) and understanding of the AXP Regulatory Change Management process preferred.

  • Strong Microsoft Excel, Presentation skills, particularly in creating custom reporting and data presentation

  • Ability to lead and affect process change and improvements at all levels

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Risk

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 22001051