Job Information
American Express Business Analyst II in Haryana, India
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Function Description:
This position is for Travel & Expense Management team in P2P Operations & managing Corporate Card Program.
Purpose of the role:
Responsible for meeting SLA & compliance by ensuring optimum productivity & 100% accuracy along with managing Corporate Card portfolio.
How will you make an impact in this role?
Manage Team of 4 – 5 team members
Coaching & developing team.
Meeting with defined SLA and ensuring AEMP 26 policy adherence.
Maintain high accuracy & productivity standards.
Management of AMEX corporate cards including card issuance, maintenance, @ work reporting & effectively managing shared email box by providing excellent customer service.
Reviewing T&E Concur reports on regular basis with the objective of analysis on T&E spend & assisting on ad-hoc reporting requirements.
Critical Factors to Success:
Detail orientated with the aim of enhancing process efficiency.
Good communication, collaboration and great interpersonal skills with colleagues, customers & stakeholders etc.
Strong command on Relationship Management Customer Centricity
Ability to manage multiple activities simultaneously & ability to prioritize.
Capable of leading projects independently.
Effective team leading competencies.
Must be flexible to work in different shifts.
Past Experience:
Graduate with a minimum work experience of 8 - 9 years.
Should have people leader experience of handling operations (experience in P2P is a plus)
Good communication (verbal & written) skills.
Knowledge of operational metrics, tableau dashboard reporting, driving SLA is a prerequisite.
Proficiency in MS Excel, Power point required.
@ work reporting knowledge would be a plus.
Prior Knowledge of Concur, Oracle and Payments processes will be an advantage
Academic Background:
- The incumbent should either be a Graduate or higher
Functional Skills/Capabilities:
Must have strong analytical & decision-making skills.
Challenges status – quo with purpose of building process efficiency.
Basic Understanding of the “Expense Reimbursement Policy”, accounting & accruals.
Overview of corporate card management.
T&E Forensics is a big plus
Knowledge of Platforms:
Concur & Oracle - front end & backend knowledge to support UAT.
Cognos reporting – Editing, retrieving & formatting Concur reports.
@ work reporting – Retrieving & editing @ work reports.
Behavioral Skills/Capabilities:
Put Enterprise thinking first
Lead by external perspective
Build strong team
Make Collaboration essential
Seek regular coaching and feedback
Communicate frequently, candidly and clearly
Make decisions quickly and effectively
Live the blue box Values
Enterprise Leadership Behaviors
Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Finance
Primary Location: India-Haryana-Gurugram
Schedule Full-time
Req ID: 24011413