Campus Pride Jobs

JOB REQUIREMENTS: Essential Duties and Responsibilities Provides a \"WOW\" experience for our members by presenting a positive, friendly, and respectful attitude and a willingness to go above and beyond meeting their needs. Utilizes the Help Culture skills in each member interaction to focus on member needs in order to maximize their relationship potential Takes ownership of the member you are servicing. Listens, asks questions and assists the member through any situation presented Follows-through with member inquiries and concerns, contacting the appropriate department or supervisor concerning questions and/or issues with member accounts Uses a working knowledge of GHCU products and services to help members with their needs Remains attentive to lobby and drive-up and provides member assistance where ever needed Contributes to meeting GHCU\'s Help Culture goals Processes routine member account transactions, primarily over the teller line Receives, processes, and posts member financial transactions including deposits, withdrawals, and loan payments Conducts all transactions in accordance with applicable laws and regulations, including the Bank Secrecy Act, and the US Homeland Security and Patriot Act Issues money orders and cashier checks Opens and redeems CDs, redeems savings bonds Sells and activates gift cards and Travel Money card, reloads Travel Money card Processes credit card and cash advances for members and non-members Issues starter checks Processes Fast Cash advances with checklist Processes loan and credit card payments Sets up and resets members for online services and CU Talk Processes Stop Payments and forms Assists members in setting up Direct Deposit Provides statement printouts to members as requested Answers phones - directs phone calls, resolves issues, offers products/services for member needs Performs operational and support functions using appropriate systems, procedures and protocols Secures, maintains and balances individual cash drawer, consistently meeting the standards outlined in the credit union\'s Cash Variation Policy Processes Shared Branch transactions and follows procedures of Shared Branching. Processes over-the-counter, mail and telephone transactions Follows and remains current on all safety and security practices and procedures Secondary Duties Performs back office duties including, but not limited to establishing AFT\'s and updating account maintenance as required. Attends training, webinars, etc. to remain current and knowledgeable Performs other related duties as assigned and requested. The credit union reserves the right to add or change duties at any time. Working Conditions and Physical Requirements Indoor work environment Standing, walking, carrying, hearing, speaking Medium fingering (keyboard) Equipment Used Personal Computer Calculator, printer, cash recycler, currency counter, copier Telephone Note: Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities to this job at any time. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Bilingual proficiency in English and Spanish High school diploma or GED Experience in cash handling Customer service experience Ability to communicate effectively in both languages ***** APPLICATION INSTRUCTIONS: Mail a Rsum: Glacier Hills Credit Union Attn: Jody Pokrandt 2150 S. Main St West Bend, WI 53095 E-Mail a Rsum: jpokrandt@glacierhills.com