Job Information
Travelers Insurance Company Sr. Analyst, Product Rating in Hartford, Connecticut
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Product
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$85,400.00 - $141,000.00
Target Openings
1
What Is the Opportunity?
This position will have primary responsibilities of providing expert business support for Content Management tools and Business Insurance Forms.
What Will You Do?
Define, prioritize and ensure a ready backlog of work for a smaller scale product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed
Effectively manage a backlog of deliverables and capabilities defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed
Act as voice of the end-user; have a deep understanding of and respond to customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria
Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement
Partner with Circle Leads and peers to effectively communicate resources required to achieve defined business outcomes.
Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
Ensure successful daily operations of eLibrary, Product Catalog and UGuide by adhering to SLA’s, providing guidance about daily questions, forms management process, monthly publishing, etc. (specific experience not required, but definitely a plus).
Ensure all forms updates are published timely and efficiently and in accordance with the forms release timelines, as well as seek ways to simplify and automate current publishing processes
Meets or exceeds quality, timeliness, and service level agreements
Ensure all process and tools documentation and training materials are up to date
Develops effective relationships and provides consultation to various business partners and teams
Ensuring customer satisfaction through professional communication, follow-up, and responsiveness to issues.
Meets or exceeds quality, timeliness, and service level agreements
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Solid knowledge of property casualty insurance products (Personal or Business Insurance).
Strong personal computing skills with experience using Microsoft Office Product
Demonstrates an aptitude for learning assigned supported business systems and technology.
Intermediate innovation skills; demonstrates initiative.
Results driven.
Customer-focused orientation (agent and consumer).
Intermediate oral and written communication skills, with ability to influence others.
Intermediate organization and time management skills.
Attention to detail.
Intermediate critical thinking and analysis skills to assigned work efforts. Also includes intermediate problem-solving skills.
What is a Must Have?
A bachelor’s degree in Computer Science or a related field, or its equivalent in work experience required.
3 years of programming, development, actuarial, or rating experience required.
What Is in It for You?
Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .