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Verint Systems, Inc. Principal Program Manager, PMO in Harrisburg, Pennsylvania

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at

Overview of Job Function

Verint’s Principal Program Manager, Program Management Office (PMO) leads strategic initiatives, defines and enables cross-functional and product development processes to drive continuous improvement techniques across the organization with a focus on our cloud delivery and enterprise-wide change management. The ideal candidate will have proven experience in managing programs, projects, and process improvements in global environments.

Principal Duties and Essential Responsibilities:

  • Lead strategic programs through ideation, execution, and adoption

  • Create visibility, alignment & clarity on strategic initiatives across the organization

  • Track deadlines, deliverables, resources, action items, and timelines throughout programs and hold owners accountable for their commitments

  • Identify dependencies and possible issues across teams, programs, or processes and make sure they are known, owned and mitigated

  • Proactively drive change and develop the organization to be efficient, lean and cloud-oriented

  • Define/evaluate/change processes and roll out new and updated processes to the organization

  • Manage the process document repository

  • Define and track KPIs for measuring the organization’s success and efficiency

  • Work with Product Strategy/CloudOps/Support and Services to streamline the cloud delivery process

  • Facilitate discussions to understand lessons learned

    Minimum Requirements:

  • Bachelor’s degree in Computer Science or related field

  • 10+ years overall engineering experience including a minimum of 5 years of project and program management experience

  • Proven experience managing programs, projects, operations, services and teams in matrix and global environments

  • Excellent interpersonal skills with the ability to facilitate, debate and drive discussions across different locations and time zones

  • Proven experience leading complex engineering initiatives, establishing new company processes and driving change management

  • 5 years experience with strategic enterprise-wide projects requiring a big picture view such as large scale development projects and efforts to combine various domains into a unified solution

  • Experience in Agile methodologies

  • Proven experience providing visibility of project status through relevant and accurate information; developing & tracking projects/program plans and ensuring accountability at all levels

  • Successful completion of Verint background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification and a credit check for travel related roles