Verint Systems, Inc. Business Development Representative in Harrisburg, Pennsylvania
At Verint, we believe customer engagement is at the core of global brands. Our mission is to help organizations discover opportunities scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.Verint.com .
Overview of Job Function:
This Business Development Representative role is responsible for new business lead generation and account qualification activities across a broad Customer Experience (CX) software solution set. Key areas of focus are engaging prospective companies and customers (outbound and inbound) via telephone, e-mail and some social media contact. Goals also include engaging with, influencing and leveraging those relationships to create selling opportunities. The main goal of the Business Development Representative is to advance prospects to Qualified Lead status, based on criteria with a foundation in BANT (Budget, Authority, Needs, Timeline).
Principal Duties and Essential Responsibilities:
Prospect through outbound channels including telephone, email and social media.
Qualify inbound leads resulting from demand generation programs, web inquiries, and marketing events.
Collaborate with Account Executives and Partners to nurture opportunities through the sales cycle.
Develop tactics and programs to contact target accounts, secure appointments with targets, and to maintain ongoing communication links with target organizations.
Assisting sales team with identifying and qualifying opportunities.
Participate with other members of the Bus Dev team in developing and sharing “best practices” of effective targeting and sales activities and programs.
Attend Verint internal training, area sales meetings, and annual sales kickoff for ongoing training and skill development.
Bachelor’s degree or equivalent work experience
Minimum of one year of experience in sales/business development or similar function
Highly organized individual with excellent time management skills; highly flexible individual who can handle frequent deadlines and unplanned requests for quick action or response
Demonstrated proficiency in daily activity logging and tracking
Strong customer interaction and relationship-building skills; excellent verbal, written and presentation skills
Demonstrated ability to meet or exceed business development and lead generation objectives (outside of a structured script)
Ability to communicate all aspects of a broad solution set to potential customers
Ability to diagnose a customer’s need and compare to our CX product set to develop a specific solution for that customer
Proficiency in Microsoft Office applications, specifically MS Word, Excel and PowerPoint
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Experience with SalesForce.com
Experience in account management or tele-prospecting position
Effectively use Business Development intelligence tools such as LinkedIn, Hoover’s, ZoomInfo, Outreach.io, etc.