Job Information
Island Resort and Casino Island Club Coordinator in Harris, Michigan
POSITION: ISLAND CLUB COORDINATOR
HOURS: FULL-TIME POSITION(S); MUST BE AVAILABLE TO WORK ANY HOURS, INCLUDING NIGHTS, WEEKENDS & HOLIDAYS.
WAGE: BASED ON QUALIFICATIONS
QUALIFICATIONS: HIGH SCHOOL DIPLOMA OR GED; MINIMUM 2 YEAR VERIFIABLE EXPERIENCE SERVING IN A SUPERVISORY CAPACITY WITHIN THE LAST 3 YEARS OR 4 YEARS CURRENT ISLAND CLUB EXPERIENCE. KNOWLEDGE OF TICKETING AND INFO GENESIS, OASIS (OMNIVIEW & SUPER PLAYMATE) GIFT WORKS, MICROSOFT, WINDOWS, EXCEL & WORD.
DUTIES: TO OVERSEE THE DAILY OPERATIONS OF THE ISLAND CLUB AND TICKET SALES.
PROVIDE SUPERIOR CUSTOMER SERVICE AND RESOLVE OR ASSIST IN RESOLUTION OF CUSTOMER COMPLAINTS OR COMMENTS.
MAINTAIN CLOSE COMMUNICATION WITH ISLAND CLUB SUPERVISOR AND MANAGER ON ISLAND CLUB STAFF AND INFORMATION PERTAINING TO CUSTOMER COMMENTS AND CONCERNS.
SCHEDULE EMPLOYEES AND MAINTAIN CHANGES ON POSTED SCHEDULES INCLUDING DAILY BREAKS, BUS SCHEDULES AND ASSIGNED AREAS.
OVERSEE TRAINING OF NEW HIRES WITH MENTORS. OVERSEE AND DOCUMENT EMPLOYEE PERFORMANCE, ADDRESS IMPROVEMENTS NEEDED OR IMMEDIATE ISSUES.
WORK SPECIAL PROMOTIONS FROM BEGINNING TO END, FOLLOW THROUGH WHEN REQUESTED AND NEEDED.
ATTEND PERTINENT TRAINING SEMINARS OR CONFERENCES WHERE TRAVEL MAY BE REQUIRED.
ALL OTHER DUTIES AS LISTED ON JOB DESCRIPTION.
EMPLOYMENT SELECTION WILL BE MADE IN ACCORDANCE WITH THE HANNAHVILLE INDIAN COMMUNITY'S TRIBAL EMPLOYMENT RIGHTS ORDINANCE (TERO) TITLE IV CHAPTER 3.